About this role
DUTIES & RESPONSIBILITIES
• Maintain computer testing room(s) • Prepare room in advance of scheduled exams • Monitor computers; assure operational status; troubleshoot common problems • Restore testing area to its previous arrangement prior to exiting following exams
• Manage test scheduling and related procedures • Apply technical knowledge and skills for problem solving, trouble shooting and continuous improvement of process and procedures related to delivery of the online nursing program • Develop exam schedule
• Proctor computer-based exams • Validate appropriate identification as necessary for admission to exam • Help students log in to necessary exam • Troubleshoot testing issues as necessary • Monitor exam process and progress • Enforce all rules and regulations as necessary • Follow established protocol for integrity breaches
• Provide technical assistance • Maintain and update knowledge of current operating technology
• Provide administrative support • Perform various tasks, assignments, and projects as directed by site and nursing administration • Perform additional duties as requested by nursing faculty • Maintain and manage individual and group scheduling and calendars • Manage phone calls, both incoming and outgoing • Perform inventory control and purchase supplies and equipment for site
EDUCATION, EXPERIENCE & QUALIFICATIONS Competencies
• Excellent teamwork, communication, and organizational skills; positive attitude required • Holds high degree of integrity, professionalism and confidentiality • Expertise in Microsoft Office Suite, Windows applications, internet and email • Must be able to collaborate well with others • Self-directed personality with the ability to adapt to changing needs and priorities on a daily basis • Ability to perform multiple tasks efficiently and effectively; ability to learn quickly • Ability to follow established procedures and protocols • Ability to maintain a controlled environment when computer and exam issues occur • Must have strong customer service skills • Must be prompt and have a sense of time limits
Experience
• Experience with MS Office software and Windows environments • Experience in a higher education environment is strongly preferred, but not required • Experience with Learning Management (LMS) and Learning Content Management Systems (LCMS) is strongly preferred, but not required
Education/Certifications
• High school diploma or equivalent required • College degree preferred #INDLOPESUP