About this role
We're looking for a content community management intern to help us manage our presence and reputation on Reddit. You'll be our eyes and ears in Reddit communities, responding to reviews, engaging in conversations about Lemonade, and turning online mentions into positive brand experiences.
This role is perfect for someone who understands Reddit's unique culture and can authentically engage without coming across as corporate or spammy. You'll be joining our organic growth team at a time when community-driven conversations directly impact how people and AI discover and trust Lemonade.
In this role you'll
Monitor Reddit for mentions of Lemonade, responding to reviews and comments in an authentic, helpful way
Engage in relevant subreddits where insurance, pet, renters, and homeowners questions come up naturally
Use ChatGPT and other AI tools to craft responses that feel genuinely Lemonade while scaling your impact
Turn negative reviews into opportunities to show how we handle problems and care about customers
Collaborate with our content specialists to come up with content ideas around reviews and common customer questions
Collaborate with our customer experience team when Reddit conversations surface real product issues
Track sentiment and engagement metrics to understand what types of responses work best
Stay on top of Reddit trends and community dynamics that could impact how we engage
What you'll need
Currently pursuing or recently completed a marketing degree (or equivalent experience)
Deep understanding of Reddit culture, etiquette, and how different subreddits operate
Experience with ChatGPT and AI tools for content creation and community management
Strong writing skills that can match Reddit's conversational, authentic tone
Community management experience (even informal - Discord servers, Facebook groups, etc.)
Ability to handle criticism and negative feedback while staying helpful and professional
Comfortable working 20 hours per week with flexible scheduling
Ability to work in an office environment a minimum of 1 day a week
Enthusiasm about learning and adapting to the exciting world of AI. A commitment to exploring this field is a fundamental part of our culture
The hourly rate for this role is $25/hour
Please note that we are unable to sponsor applicants for work visas
Unfortunately, we cannot consider applicants from these states: Colorado, California, Montana, Hawaii, New Mexico, and Puerto Rico.