About this role
We’re looking for a high-impact AP Lead to own and scale global Accounts Payable operations. This role goes beyond transaction processing — you will drive automation, controls, stakeholder experience, and operational excellence across the invoice-to-pay lifecycle. You’ll partner closely with Finance, Procurement, Tax, Treasury, and Systems to build a world-class AP function.
What You’ll Do
Own end-to-end AP operations across geographies: invoice intake, 2/3-way match, approvals, payments, and vendor experienceDrive SLA adherence, reduce invoice aging, and improve cycle time through proactive follow-ups and process designAct as the primary escalation owner for complex vendor, business, and banking issuesLead global payment runs (ACH, Wire, SEPA, international payments) and manage wire returns and bank queriesOwn vendor master data governance (bank validation, tax compliance, duplicates, SOX controls)Partner with IT/Systems on automation (OCR/ML accuracy, workflow optimization, system integrations)Own AP metrics and dashboards; present insights and risks to Finance leadershipLead continuous improvement, root cause analysis, and SOP standardizationPlay a key role in transformation initiatives (I2P, vendor portal, Brex, Zip, automation roadmap)Coach and develop AP analysts; build scalable operating models 9–12+ years of progressive AP experience in a global, high-volume environmentStrong hands-on experience with ERP (ZIP/NetSuite preferred) and AP automation toolsProven experience managing stakeholders across Finance, Procurement, Tax, IT, and TreasuryDeep understanding of PO / Non-PO processing, 2-way / 3-way match, accruals, FX, and controlsExperience driving process improvement, automation, and change managementStrong ownership mindset with ability to lead without authorityExcellent communication and escalation management skills At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.