About this role
Technical Support Engineer, L1/L2 at Twingate. Location: United States. Role: triage issues, diagnose issues, escalate issues Requirements: 1–3 years in technical support; strong TCP/IP networking; troubleshooting macOS/Windows/Linux; cloud platforms (AWS, GCP, Azure); identity providers; remote work readiness; excellent communication. Category: Information Technology Seniority: Mid Level Tools: Wireshark, tcpdump, Docker, Kubernetes, Pylon, Slack Commitment: Full Time Workplace: Remote Languages: English