About this role
Senior Customer Support Engineer at Cognex. Location: Milan or Natick. Role: troubleshooting issues, leading resolution, documenting cases Requirements: 5+ years technical support/customer-facing engineering experience; bachelor’s or master’s in engineering/computer science (or equivalent); strong troubleshooting across hardware, software, and networking; familiarity with PLCs and industrial protocols; professional English and Italian. Category: Engineering Seniority: Senior Level Tools: PLC, TCP/IP, Ethernet/IP, Profinet, Modbus, DataMan, In-Sight, VisionPro, Deep Learning Commitment: Full Time Workplace: Hybrid Languages: English, Italian