About this role
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world. Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results. Be one of our change-makers and join the success story: we are looking for a Job Title: Customer Relationship Manager - Manufacturing (d/f/m) Location: Germany (Frankfurt) Key Responsibilities: · Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client o Developed experience working in one or more of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Energy & Utilities industry. o Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio o Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry o Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio o Identifies new clients, also qualifies add-on opportunities to existing engagements · Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account. o Invests time in creating client advocates for Cognizant by going above and beyond in relationship development o Participates in reviews and provides educated and relevant perspectives on key client relationships · Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins. o Responds to and delivers on client requests in an effective and timely manner o Identifies opportunities, makes proactive proposals to the client in line with the account strategy o Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes o Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success · Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives. o Forecasts and meets or exceeds quarterly and annual revenue & margin targets o Enhances profitability and actively drives portfolio’s overall financial performance Required Experience: · Client and industry knowledge: o Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality industry. o Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting · Excellent communication skills o Reliable and dependable with clear, concise spoken and written communication skills o Ability to work in a global team · Results driven o Ambitious and hungry to demonstrate and prove leadership credentials o Self-starter and adaptable- can work independently or within a team structure · Building relationships and strengthening partnerships by focusing on exceptional client experience o Natural ability to build customer rapport and create client advocates for Cognizant o Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape o Ability to balance risk and growth to deliver innovative engagements for clients 1. Preferred Experience · Concepts of financial, marketing and business strategy o Good understanding of P&L Management including revenue and margin forecasting and deal commercials · Business acumen o Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business o Deep knowledge in at least one Products and Resources domain area o Excellent bid management skills o Exposure to and understanding of multiple delivery and commercial constructs