About this role
Client Delivery Lead at Synoptek. Location: Costa Mesa, California, United States. Role: mentoring staff, managing escalations, monitoring queues Requirements: Manage and mentor support engineers, meet operational goals, monitor queues/SLOs, handle escalations, perform employee management tasks; 5+ years client-facing project/technical experience, 3+ years support and mentorship experience, bachelor’s degree or equivalent, ability to obtain MCP/A+/Security+/Network+ within 6 months. Category: Project and Program Management Seniority: Senior Level Tools: ITIL v3 Certifications: mcp, a+, security+, network+ Commitment: Full Time Workplace: Hybrid Languages: English