About this role
Field Support Engineer II at Synoptek. Location: Boston, Massachusetts, United States. Role: triaging tickets, providing support, troubleshooting issues Requirements: Provide onsite client support, triage and resolve tickets, perform backup remediation, root cause analysis, patch deployment, and troubleshoot Windows/Mac, Citrix, VMware and networking issues. High school/GED and 2+ years customer-facing and technical experience required. Category: Information Technology Seniority: Entry Level Tools: Windows, Mac Operating Systems, Microsoft Office, MS Terminal Services, Citrix XenApp, VMware, Ghost, Sysprep, Exchange 2003, Exchange 2007, Exchange 2010, Active Directory, VMware ESX, Hardware Firewall/Router Certifications: microsoft role-based, a+, security+, network+, itil Commitment: Full Time Workplace: Field Languages: English