About this role
Principal Engineer at Freshworks. Location: San Mateo, California, United States. Role: architecting platform, operating agents, instrumenting observability Requirements: 10+ years building production distributed systems; experience with AI/agent platforms, SRE/AIOps, LLMs in production, Python and a systems language (Go/Java), Kubernetes and observability tooling. Category: Engineering Seniority: Senior Level Tools: OpenTelemetry, Prometheus, Grafana, Kubernetes, LangChain, LangGraph, Confluence, SharePoint, Google Drive, Salesforce, ServiceNow, Python, Go, Java Commitment: Full Time Workplace: Hybrid Languages: English