About this role
Director, Customer Success at Gorgias. Location: Toronto or New York City or San Francisco. Role: building organization, owning nrr, coaching managers Requirements: 10+ years in SaaS customer success with 5+ years managing managers; proven AI-driven CS leadership, full-book commercial ownership (NRR), org-building experience, strong strategic judgment and stakeholder communication. Category: Customer Service Seniority: Senior Level Tools: ChatGPT, Claude, Granola Commitment: Full Time Workplace: Hybrid Languages: English