About this role
Director, Customer Success at Gorgias. Location: Toronto or New York City or San Francisco. Role: leading org, owning NRR, coaching managers Requirements: 10+ years in SaaS Customer Success with 5+ years managing managers; experience owning NRR, building orgs, and scaling AI-driven CS models; strong commercial judgment and cross-functional leadership. Category: Customer Service Seniority: Senior Level Tools: ChatGPT, Claude, Granola, Slack Commitment: Full Time Workplace: Hybrid Languages: English