About this role
Director, Customer Success at Gorgias. Location: Toronto or New York City or San Francisco. Role: building org, owning revenue, coaching managers Requirements: 10+ years in SaaS Customer Success with 5+ years managing managers; proven AI-driven CS leadership; experience owning NRR/GRR and building CS orgs; strong commercial and cross-functional skills. Category: Customer Service Seniority: Senior Level Tools: ChatGPT, Claude, Granola, Slack Commitment: Full Time Workplace: Hybrid Languages: English