About this role
Customer Technical Support Specialist at Copyright Clearance Center. Location: Danvers or Cambridge. Role: resolving issues, supporting software, educating customers Requirements: 1-3 years supporting customer-facing software or a bachelor’s in a technical field. Strong verbal/written communication, problem solving, browser and OS knowledge (IE, Safari, Chrome, Mozilla, Windows, Mac), and experience with Salesforce, C#, and HTML. Category: Customer Service Seniority: Entry Level Tools: CCC's proprietary software, RightFind Enterprise, IE, Safari, Chrome, Mozilla, Windows, Mac, Salesforce, C#, HTML Commitment: Full Time Workplace: Hybrid Languages: English