About this role
Complex Arrears Executive at Capital on Tap. Location: Cardiff or Manchester. Role: managing cases, engaging customers, reviewing cases Requirements: Significant collections experience in financial services, knowledge of FCA and industry standards, experience with complex arrears/insolvency/legal and senior escalations, strong phone and multichannel customer engagement, risk awareness, stakeholder communication and project support skills. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English