About this role
Support Content & AI Specialist at Pinpoint. Location: London, London, United Kingdom. Role: owning knowledge, writing content, training AI Requirements: Experienced writer with product support background, comfortable with AI tools and help-center ownership; able to create and maintain help articles, tune AI responses, and handle occasional complex support conversations. Category: Customer Service Seniority: Mid Level Tools: Fin (formerly Intercom), Guru, Notion, Pinsight, Slack, Linear, Intercom, Zendesk AI Commitment: Full Time Workplace: Remote Languages: English