About this role
Hi 👋 I'm Mountain, Head of Technical Success at Pinpoint. Pinpoint builds the hiring software that in house recruiting teams use to attract, hire and onboard the right people. We have a mature product, strong product market fit and a lot of happy customers. Technical Success clears the technical path for everyone who touches a customer. When Sales, Customer Success or Implementation hits something complex inside the platform (a careers site change, a bulk data job through our API, an integration, a migration, an escalation nobody else can crack), it lands with us. We've just welcomed our first Senior Technical Success Engineer, and we're expanding how the team works around automation and AI rather than more hands on the queue. We want the next person to help build that, which is why we're hiring a second Senior Technical Success Engineer . That's where you come in.
You look at a queue of tickets and see the workflow behind them. You'd rather fix the pattern than close the ticket, you reach for AI to do it, and you check what it gives you before a customer ever sees it. You won't know every technology on day one, but you're the kind of person who figures it out. What you should know up front This is a remote role, based in the UK, Spain, Portugal or Poland, with occasional in person team meetups. You'd report to me, inside R&D, working alongside a small team and partnering every day with Customer Success, Implementation, Sales and our engineers. This is not a support role. Support is reactive; this role exists to remove the reasons support gets called. We're an AI first team. AI writes our scripts, builds our tooling and does real work in our workflows, and we expect you to raise that bar, not just meet it.
Pinpoint is still very much a startup. Priorities shift and not everything is defined, and we want people who do well in that. Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.
- Take apart the repetitive work: build AI workflows, scripts and automations across careers site changes, bulk data jobs and onboarding, so the queue shrinks instead of grows.
- Solve the technical problems that block customer facing teams, from API and integration work to data migrations and platform configuration.
- Get under the hood of the platform to understand not just what a customer sees, but why it behaves that way and where the real fix lives.
- Turn recurring customer friction into clear signal for the product squads, not just a closed ticket.
- Be the technical partner in the room with customers, able to talk to their IT team and their talent team in the same conversation.
- Build alongside our first Senior Technical Success Engineer to set the standard for how the growing team works.
- In practice, that means work like: Careers site changes, and fixing them when they break: custom application forms, tracking pixels, HTML and CSS tweaks, embeds that stop working after a customer changes their own site.
- Bulk data jobs through our API: mass updates, retagging thousands of records, cleanups and exports.
- Integrations set up and debugged: SSO, job board feeds, HRIS and onboarding handoffs, calendars, and customers' own API and webhook builds.
- Data migrations for customers moving off another ATS: mapping fields, cleaning messy exports and getting it all in clean.
- The escalations no one else can crack: the email that didn't send, the sync that failed silently, the config doing something nobody expected.