About this role
Customer Support Team Lead at Apollo.io. Location: Mexico City, Mexico City, Mexico. Role: coaching employees, monitoring performance, resolving escalations Requirements: 2+ years leadership in customer support, advanced English, coaching and KPI-driven performance management, experience with CRM/ticketing and telephony tools preferred, strong cross-functional collaboration and escalation handling. Category: Customer Service Seniority: Entry Level Tools: Salesforce, Zendesk, Freshdesk Commitment: Full Time Workplace: Hybrid Languages: English