About this role
Digital Customer Experience - North America at ElevenLabs. Location: United States or New York City or San Francisco. Role: designing playbook, building scoring, owning retention Requirements: Experience in Customer Success/Lifecycle/RevOps/Growth at B2B SaaS or AI companies; AI-native and automation experience; track record owning NRR/retention for digital accounts; fluency with digital CX tooling. Category: Customer Service Seniority: Mid Level Tools: Claude, Clay, Lemlist, Salesforce, Intercom, Mixpanel, Amplitude, HubSpot, Gong Commitment: Full Time Workplace: Remote Languages: English