About this role
Customer Support Specialist at Swap. Location: Austin, Texas, United States. Role: responding inquiries, troubleshooting issues, documenting processes Requirements: 2-3+ years customer support experience (SaaS/e‑commerce preferred), strong troubleshooting, familiarity with Shopify/BigCommerce/WooCommerce, experience with Intercom a plus, strong communication and cross-functional collaboration skills. Category: Customer Service Seniority: Entry Level Tools: Shopify, BigCommerce, WooCommerce, Intercom Commitment: Full Time Workplace: Hybrid Languages: English