About this role
Technical Support Specialist at Swap. Location: Austin, Texas, United States. Role: investigating issues, reviewing logs, creating documentation Requirements: 2-3+ years in technical customer support (SaaS/e-commerce/logistics preferred). Strong knowledge of APIs/webhooks, e-commerce platforms, payments, shipping/logistics; proficiency with SQL, Postman, JavaScript/JSON, and basic HTML/CSS; excellent communication. Category: Customer Service Seniority: Entry Level Tools: APIs, webhooks, Shopify, BigCommerce, WooCommerce, Stripe, SQL, Postman, JavaScript, JSON, HTML, CSS Commitment: Full Time Workplace: Hybrid Languages: English