About this role
Sr Analyst (133385) at HCLTech. Location: India. Role: overseeing operations, managing shift, coaching team Requirements: 4+ years service desk/customer support experience with hardware/software/network troubleshooting; minimum 2 years as a service desk/shift lead; strong communication, people management, coaching, reporting and analytical skills; experience with Excel, Power BI and ServiceNow; experience supporting remote users (VPN, Citrix). Category: Information Technology Seniority: Senior Level Tools: Microsoft Excel, Power BI, ServiceNow, Citrix, VPN Commitment: Full Time Workplace: Onsite Languages: English