About this role
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
We're hiring a Customer Delight Agent to be on the front lines of the customer experience for Pathfinder's portfolio brands. You'll handle inbound and outbound customer interactions across email, SMS, phone, and live chat, making sure every customer feels heard, helped, and taken care of.
This is a role for someone who is a natural communicator, stays calm under pressure, and takes real pride in solving problems quickly and kindly.
Key Responsibilities:Handle customer inquiries and issues across email, SMS, phone, and live chatMake and receive phone calls with professionalism and warmthResolve issues related to orders, products, shipping, and returnsUse AI-assisted tools to work efficiently and maintain quality at scaleFollow brand-specific guidelines to ensure every interaction feels on-brandFlag recurring issues or patterns to the Head of Customer CommunityKeep tickets organized and response times tightRequirements
Fluent in English, written and spoken, with a clear and professional phone presenceExperience handling customer support across multiple channels: email, SMS, phone, and live chatComfortable using AI tools to assist with support workflowsOrganized, reliable, and calm under pressureEmpathetic, patient, and genuinely customer-firstExperience with Gorgias or similar helpdesk platforms is a plusWilling to work from 9 AM to 6 PM ESTBenefits
Full-timeCompetitive Salary Work From Anywhere