About this role
As Executive Assistant to the AVP of Global Security Sales, you will serve as the operational backbone of a rapidly scaling global sales organization as ServiceNow expands into Identity Security. You will operate at the center of a growing global team across Americas, EMEA, and APAC, ensuring leadership focus, operational rigor, and seamless execution.
This is a high-visibility role in a build-phase environment — startup velocity with enterprise scale. You must be proactive, detail-oriented, and comfortable operating with ambiguity while driving structure.
Role Responsibilities
Executive Support & Calendar Leadership
Own complex, multi-time zone calendar management across Americas, EMEA, and APACExercise sound judgment in prioritization, conflict resolution, and time allocationPrepare leadership for meetings with clear agendas, context, and materialsDrive meeting discipline and ensure follow-through on action itemsHiring & Recruiting Operations
Partner with recruiting to coordinate high-volume interview schedulingMaintain hiring trackers and pipeline documentation with precisionEnsure candidates and new hires have professional, seamless experienceTravel & Expense Management
Manage domestic and international travel logisticsSubmit and track expense reports in Concur with accuracy and timelinessOperational & Project Support
Maintain org charts, headcount tracking, and operational documentationCoordinate logistics for major sales events (SKO, RSA, Nexus, etc.)Lead cross-functional operational projects from planning through executionServe as connective tissue between regional leadershipIdentify and implement process improvements that increase efficiency and clarityOnboarding Support
Coordinate onboarding logistics to ensure new hires are operational from Day 1Be a strong collaborator and point of contact for new hires as they ramp up Required
5+ years supporting senior leadership in high-growth, startup, or M&A environmentsProven ability to manage competing priorities in a fast-paced, global settingStrong business judgment and understanding of leadership prioritiesHigh discretion handling confidential organizational and hiring informationAdvanced Excel/Google Sheets proficiencyExperience with Microsoft Office, Zoom, Concur, Slack/Teams, recruiting platformsLocated within 35 miles of 10 CityPlace, West Palm BeachPreferred
Experience supporting globally distributed teamsFamiliarity with SaaS, cybersecurity, or identity security environmentsExperience leveraging AI tools (ChatGPT, Copilot, Claude) to improve workflowsCRM familiarity (Salesforce, ServiceNow, or similar)Corporate event planning experienceWhat Success Looks Like
Leadership operates with focus and minimal frictionHiring operations run smoothly and data is always currentGlobal scheduling is seamless across time zonesEvents are executed without last-minute disruptionYou deliver at least one measurable operational improvement within 90 daysWho You’ll Work With
You’ll report directly to AVP, Global Security Sales and work closely with their executive leadership team and ServiceNow regional sales leaders across Americas, EMEA, and APAC. You’ll also coordinate with recruiting partners, consulting firm partners, and cross-functional teams across ServiceNow’s broader organization. This role has high visibility and direct impact on how quickly and effectively we scale.
JV20
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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