About this role
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.
About our client
Our client is a growing home services and exterior property maintenance company that provides residential, on-site services to homeowners. Their team specializes in roof and gutter cleaning, window cleaning, house washing/pressure washing, and seasonal maintenance services such as snow removal and holiday light installation/removal.
Operating as a field service business, they coordinate technician dispatch, appointment scheduling, customer support, and service completion across multiple service areas. Their focus is delivering reliable, high-quality service while maintaining efficient operations and a seamless customer experience from booking through invoicing.
Role Overview
We are seeking a highly organized, customer-focused Office Administrator & Inbound Sales Assistant to support daily operations and manage inbound sales activities. This role combines administrative coordination, customer service, and light sales responsibilities, with the opportunity to grow into handling and closing sales calls independently.
The ideal candidate is proactive, detail-oriented, comfortable speaking with customers, and has a neutral or American-accented English suitable for phone-based communication.
Key ResponsibilitiesManage and maintain the sales and service pipeline within Housecall Pro CRMRespond promptly to inbound texts, messages, and customer inquiriesFollow up on leads, estimates, and pending opportunitiesSchedule service plan visits and coordinate appointmentsHandle invoicing, billing, and collections supportAnswer all inbound customer calls professionally and efficientlyPre-qualify new leads and gather customer requirementsTake detailed notes and prepare information for sales conversationsSchedule sales calls for the ownerGradually assume responsibility for running sales calls and closing new customersRequirements
Strong English communication skills with a neutral or American accentExperience in customer service, administrative support, or inbound sales rolesComfortable handling phone-based customer interactionsExperience using CRM tools (Housecall Pro or similar preferred)Highly organized with strong follow-up and time management skillsTech-savvy and able to manage multiple systems simultaneouslySelf-starter who works well independently in a remote environment
Nice to Have:
Experience in home services, field services, or local service businessesSales or closing experienceFamiliarity with invoicing or basic bookkeeping processes
What Success Looks Like:
Leads are followed up quickly and consistentlySchedules run smoothly with minimal gaps or errorsCustomers receive fast, professional supportIncreased conversion of inbound inquiries into booked jobs and new clients Benefits
Base salary: $1200 - $1700 monthly + commissions according to amount sold