About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Technical Support Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Respond to and resolve Level 1 IT support tickets in a timely and professional manner. Troubleshoot and support issues related to: Office 365 applications Ubikeys and multi-factor authentication Password resets and account lockouts Staff offboarding procedures, including checklist execution and device retrieval Follow clear SOPs and procedural checklists for ticket resolution and documentation. Communicate effectively with end-users to understand issues and provide guidance. Escalate unresolved issues to appropriate Level 2 or Level 3 support personnel when necessary. Maintain accurate records of interactions, steps taken, and outcomes in the ticketing system. Requirements
At least 6 months BPO experience as a Tech Support or Handling a Voice accountHealthcare experience is a PLUS, not requiredGood working knowledge with Office 365 (Word, Excel, Outlook, etc.)Strong organizational and multitasking skills.Excellent verbal and written English skillsAttention to detail and accuracy.Wiling to work onsite in Shaw Blvd, Mandaluyong Amenable working Shifting Schedules (MidShift) Benefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Stong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all-inclusive environment where everyone thrives