About this role
Partner Operations ManagerJoin us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for a Partner Operations Manager to join our Milan team. In this role, you’ll focus on improving the delivery experience for our highest-volume restaurant and grocery partners, solving complex operational challenges and scaling solutions across the Italian market.
Get to know our Operations team — what drives us, how we work, and what you can expect.
What You’ll Be DoingYou’ll be joining the Italy Operations department. You will be the bridge between our partners and our internal Product and Commercial teams, ensuring our top-tier partners have the tools and operational support to excel.
Here’s what your day-to-day might look like:
Optimise High-Volume Operations: Proactively diagnose and resolve operational bottlenecks for our largest partners. You’ll test innovative solutions and determine how to scale them cross-functionally.
Product Advocacy: Act as the "voice of the partner" for our Product team, influencing the development of new features and leading their rollout with internal and external stakeholders.
Drive Commercial Alignment: Attend Monthly and Quarterly Business Reviews (MBRs/QBRs) to provide operational insights that align with our partners' commercial priorities.
Strategic Expansion: Lead the operational rollout of new site launches for major partners, ensuring high performance from day one through rigorous proposals and negotiation.
Cross-Functional Projects: Manage high-impact projects using data to build compelling business cases that move the needle on performance and efficiency.
What You’ll Need to ThriveEssential
Deep Operational Expertise: At least 5 years of experience in operations management, strategy, management consulting, or investment banking.
Data Fluency: Expert ability to manipulate large datasets (Excel/Google Sheets and SQL) and translate complex analyses into insights using BI tools like Looker or Tableau.
Stakeholder Influence: Proven ability to build relationships, rally others behind an idea, and attain buy-in from both internal leadership and external partners.
Analytical & Innovative: Skilled at identifying the exact information needed to make a decision and proposing creative solutions to improve traditional ways of working.
Project Management: Experience managing multiple complex projects in a structured, logical way to ensure high-quality delivery under pressure.
Nice to Have
Experience in the food-tech, e-commerce, or fast-moving marketplace industries.
A background in leading product feature rollouts or technical implementations.
Why Join Us?At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
🌱 Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
🧠 Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
🌎 Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Our Global StructureDeliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and InclusionAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at [email protected] and we’ll be happy to help ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!