About this role
Hungry, Humble, Honest, with Heart. The Opportunity Are you a customer advocate with a strong technical background, exceptional communication skills, and a passion for driving customer success? About the Team The Nutanix Professional Services team delivers a strong influence on the success of each Nutanix implementation by its customers. The Services function ensures success by engaging with customers in the pre-sales and post-sales stages by assisting in their software-defined data center (SDDC) strategy and architecture. The Nutanix Professional Services Consulting function includes assessment, design, implementation, integration, and automation services as well as project management. Your Role - Manage and nurture relationships with assigned customers to drive product adoption and ensure customer success. - Conduct regular assessments of customer's installed base, providing insights on usage maturity and best practices. - Coordinate with Support and Engineering teams to expedite resolution of critical support issues. - Facilitate customer training sessions and identify opportunities for further education on Nutanix products. - Recommend upgrade plans and perform health checks to optimize customer environments. - Collaborate with internal teams to orchestrate resources and meet customer needs effectively. - Proactively engage customers to identify and address their concerns and needs regarding Nutanix solutions. - Achieve key performance metrics tied to customer satisfaction, product adoption, and retention rates within the first year. What You Will Bring - +5 years of experience in technical customer-facing roles (e.g., Support Engineer, Systems Engineer, Technical Account Manager). - Strong knowledge of virtualization, cloud computing, and data center technologies. - Excellent communication and interpersonal skills with a customer-centric focus. - High technical aptitude with an understanding of infrastructure (storage, compute, network). - Experience in managing long-term customer relationships and driving product adoption. - Ability to collaborate effectively across multiple teams and drive consultative conversations. - Bachelor’s degree in Engineering (BE/B.Tech); advanced degree is a plus. - Strong problem-solving skills and ability to orchestrate resources for customer success. - Professional German and English language skills Work Arrangement Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs. Ergänzende Informationen: Nur schwerbehinderte oder ihnen gleichgestellte Personen