About this role
<p>We’re looking for a <strong>hands-on Operations Supervisor</strong> to take ownership of the day-to-day operations that keep our Australia business running smoothly.</p> <p>This is a <strong>broad, high-impact role</strong> where you’ll run the “engine room” of the business – covering <strong>order processing, logistics, inventory, office operations, systems, and continuous improvement</strong>. You’ll lead a small team and play a key role in ensuring our customers, internal teams, and external partners are supported every day.</p> <p>If you enjoy <strong>variety, responsibility, and getting things done in a fast-moving environment</strong>, this role will suit you well.</p> <p> </p> <p><strong>What this role is about</strong></p> <p>You will own and coordinate end-to-end Australia operations, ensuring the business runs efficiently, accurately, and in line with global standards.</p> <p>This includes everything from making sure customer orders are processed correctly, to keeping inventory accurate, managing office operations, and improving how systems and processes work.</p> <p>You’ll be the person who <strong>keeps things moving, solves operational issues quickly, and continuously improves how work gets done</strong>.</p> <p> </p> <p><strong>What you’ll be responsible for</strong></p> <p><strong>Core Operations</strong></p> <ul type="disc"> <li>Sales order processing and customer fulfilment coordination</li> <li>Logistics coordination and 3rd party warehouse management</li> <li>Inventory control, stock accuracy, and stocktake execution</li> <li>Operational issue resolution and escalation handling</li> </ul> <p><strong>Office & Administration</strong></p> <ul type="disc"> <li>Office administration support including invoice processing and vendor management</li> <li>Office operations such as maintenance, renovation coordination, and event organisation</li> <li>Ensuring smooth day-to-day office functionality</li> </ul> <p><strong>Systems, Assets & Process Improvement</strong></p> <ul type="disc"> <li>ERP and operations systems support and workflow coordination</li> <li>Fixed asset management, tracking, and reconciliation</li> <li>Localising HQ processes and policies, and developing Australia SOPs where needed</li> <li>Driving continuous improvement across systems, processes, and ways of working</li> <li>Supporting implementation of HQ-led operational projects locally</li> </ul> <p><strong>Budget & Vendor Management</strong></p> <ul type="disc"> <li>Supporting operations budget tracking and cost control</li> <li>Managing key operational vendors including logistics and service providers</li> <li>Identifying opportunities for efficiency and cost improvement</li> </ul> <p><strong>Team Leadership</strong></p> <ul type="disc"> <li>Lead a small operations team (Business/Service Coordinators, Warehouse Operator, Operations Specialist, Admin Specialist)</li> <li>Provide clear direction, hands-on coaching, and support performance and accountability</li> <li>Build a strong culture of ownership, teamwork, and continuous improvement</li> </ul> <p> </p> <p><strong>About you</strong></p> <p>You’re someone who enjoys being close to operations and takes pride in making things run better every day.</p> <p>We’re looking for someone who has:</p> <ul type="disc"> <li>Experience in Operations Supervisor / Team Leader / similar hands-on role</li> <li>Strong exposure to end-to-end operations (logistics, admin, systems, inventory, vendor management)</li> <li>Experience in medical devices, healthcare, logistics, or regulated industries (preferred)</li> <li>Confidence using ERP systems (e.g. SAP) and strong Excel capability</li> <li>Highly organised, detail-oriented, and able to manage multiple priorities</li> <li>Strong problem-solving mindset with a bias for action</li> <li>Comfortable working across both office and warehouse-related operations</li> <li>Collaborative, proactive, and accountable leadership style</li> </ul> <p><strong> </strong></p> <p><strong>Why join us</strong></p> <p>This is a <strong>true end-to-end operations ownership role</strong> where you will directly influence how efficiently the Australia business runs every day.</p> <p>You’ll be trusted to:</p> <ul type="disc"> <li>Run critical daily operations</li> <li>Lead a capable and diverse team</li> <li>Improve processes and systems</li> <li>Make a real impact on service quality, efficiency, and customer experience</li> </ul> <p>No two days are the same – and your work will be visible across the entire business.</p> <p> </p> <p><strong>Our Commitment to Diversity and Inclusion</strong></p> <p>We are dedicated to fostering an inclusive culture where diversity enriches our customer insights and gives us a competitive edge. Our commitment to diversity and inclusion extends wholeheartedly to all candidates. We warmly welcome applicants from diverse backgrounds, including those from First Nations communities. We firmly believe that a diverse workforce not only reflects the communities we serve but also brings unique experiences and perspectives that drive innovation and excellence in everything we do.</p>