About this role
Customer Service Advisor - Spain Location: Madrid, Spain (office-based, Monday–Friday) Reporting to Customer Service Supervisor, ES Join a Team Where Every Day Counts If you're looking for a role packed with energy, challenge, and real impact — this is it! We are searching for an exceptional Customer Service Advisor to join our high-performing, commercially driven team in Madrid. This is a role for someone who thrives in fast-paced environments, enjoys problem‑solving on the fly, and loves bringing clarity to the ambiguous. Here, you won’t just process orders — you’ll be part of a team that shapes the customer experience and plays a vital role in our continued growth across Spain. If you pride yourself on staying calm, organised, and laser‑focused when things get busy, we want to meet you! Your Responsibilities: Provide high-quality administrative support to Operations and Customer Service Process customer orders in SAP and provide daily updates Collaborate with Sales, Logistics, and Finance for efficient order management Respond to customer queries, service issues, and complaints professionally Ensure process compliance and accurate record-keeping Act as the primary contact for sales order processing Monitor on-hold orders and communicate updates Manage the Spain Customer Service inbox Support tender tracking and reporting What You Bring: Experience in Sales Order Processing/Customer Support, with SAP focus Excellent relationship-building skills Strong customer orientation and communication skills Ability to work independently with limited supervision Flexibility and cultural awareness A proactive, positive, can-do attitude High attention to detail and strong organisational ability Fluency in Spanish and English Eligibility to work in Spain without sponsorship What’s in It for You? Join a fast-growing business with ambitious goals Influence processes, outcomes, and customer experience Highly varied role—no two days are the same Long-term career growth and competitive benefits Industry-leading learning and development A culture built on honesty, collaboration, innovation, and fun As English is our business language, please submit your CV and application in English.