About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><p>**Default language is English, posted in English and Spanish.**</p> <p>Role includes managing client environments that includes the seamless interaction between the Infrastructure and the Application teams to ensure services are kept running effectively, functioning optimally and provide the necessary resilience and flexibility required by our clients.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description - Grade Specific</H2> </div><div>Co-ordinate with internal and external teams, vendors whenever required to resolve technical issues Manage relationship including Customer Expectations, Satisfaction and Service level Management Define and Industrialize technical best practices across the Organization Identify, manage strategic risks with regards to delivery Develop service improvement plans (including technology and process improvements)</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills (competencies)</H2> </div><div><div>Active Listening</div><div>Analytical Thinking</div><div>Application Administration</div><div>Application Landscape Management</div><div>Application Operations</div></div></div></div>