About this role
<p>At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, we’ll provide everything you need to do your best work and become the best you can be. </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div>Responsible for monitoring and callouts for PBPP auto incidents, Daily Health checks and PMP4 auto incident resolution for Server, DBA, Network, Storage Backup technologies in a P4x7 Data Centre Operations setup. Uses GenAI, machine learning and application monitoring to improve quality and time of incident resolution.</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description - Grade Specific</H2> </div><div>Management of client relationship - including regular meetings with clients, presenting status on SLAs met, incidents and service improvement actions. Also manages specific communication with client during P1 incidents. Responsible for undertaking the root cause analysis for incidents, analyzing review data from monitoring analyst teams and specialist teams, analyzing response, identifying and implementing any required improvements. Focus on use of GenAI, machine learning and application monitoring to increase efficiency. Overall management of the Infrastructure Monitoring Analyst team budget and staffing requirements. Providing expert guidance on Observability and playing a pivotal role in shaping the AIOps strategy</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills (competencies)</H2> </div><div></div></div></div><p>Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.</p> <p> </p>