About this role
<div> <h2><strong>Job Title</strong></h2> <ul> <li><strong>Title:</strong> Operations Support Assistant</li> <li><strong>Department:</strong> Academic</li> <li><strong>Location:</strong> Sector - 62, Noida, India</li> </ul> <hr> <h2><strong>About the Role</strong></h2> <h3><strong>Introduction – the ‘why’</strong></h3> <p>This role offers a great opportunity to be at the centre of day-to-day office operations, supporting essential administrative and IT coordination activities. It is ideal for individuals looking to build a strong foundation in operations, workplace management, and cross-functional collaboration within a global organization.</p> <p>As many candidates exploring this role may already be working, this position provides a positive career move by offering exposure to multiple functions including IT, HR, procurement, and facilities management. It enables you to develop operational expertise while supporting the smooth functioning of a dynamic office environment aligned with organizational goals.</p> <p>The role is particularly interesting as it combines administrative coordination with hands-on IT support, vendor interaction, and employee-facing responsibilities. You’ll engage with workplace teams, IT systems, and operational processes, contributing directly to an efficient and well-supported office environment.</p> <hr> <h3><strong>Opportunity – the ‘what’</strong></h3> <p>In this role, you will manage a variety of administrative and IT support activities, ensuring seamless day-to-day office operations.</p> <p><strong>Key responsibilities include:</strong></p> <ul> <li>Managing office supplies, tracking inventory, and maintaining accurate records</li> <li>Supporting reporting, documentation, and operational record-keeping</li> <li>Coordinating with facility management for office upkeep and workplace changes</li> <li>Collaborating with workplace teams on events and facility-related initiatives</li> <li>Monitoring and managing employee attendance systems, ensuring accuracy and timely updates</li> <li>Maintaining employee seating plans and coordinating guest arrangements</li> </ul> <p><strong>IT and Technical Support:</strong></p> <ul> <li>Acting as the primary point of contact for IT-related issues in the office</li> <li>Facilitating resolution of hardware, software, and network issues</li> <li>Escalating unresolved issues to IT teams and following up for closure</li> <li>Acting as a liaison between end-users and IT teams</li> <li>Managing IT inventory, including tagging assets and maintaining stock records</li> <li>Coordinating procurement requirements and handling vendor interactions</li> <li>Managing stock receipt, storage, and invoice handover for payment processing</li> <li>Supporting joiner and leaver IT asset allocation and return</li> <li>Liaising with GTSD and AWFIS teams for network, printing, and access issues</li> <li>Coordinating site access for IT engineers when required</li> </ul> <p><strong>Cross-functional collaboration:</strong></p> <ul> <li>Partnering closely with HR, IT, and SAP teams for administrative and operational needs</li> <li>Supporting onboarding and offboarding processes from an admin and IT perspective</li> </ul> <p><strong>Impact of the role:</strong></p> <ul> <li>Ensures smooth functioning of daily office operations</li> <li>Improves employee experience through efficient support systems</li> <li>Maintains operational accuracy and timely issue resolution</li> <li>Supports cross-functional alignment across HR, IT, and facilities</li> </ul> <hr> <h2><strong>About You</strong></h2> <h3><strong>Essential Criteria</strong></h3> <ul> <li>Basic knowledge of Windows/Mac OS</li> <li>Good working knowledge of MS Office tools</li> <li>Strong record-keeping and organizational skills</li> <li>Good English language and communication skills</li> <li>High attention to detail and ability to follow instructions accurately</li> <li>Ability to respond promptly and manage tasks efficiently</li> </ul> <h3><strong>Desirable Criteria</strong></h3> <ul> <li>Familiarity with attendance and facility management tools</li> <li>Understanding of IT ticketing systems</li> </ul> <hr> <h2><strong>Queries</strong></h2> <ul> <li>Please contact <strong>[email protected]</strong> with any queries relating to this role.</li> </ul> <hr> <h2><strong>Salary</strong></h2> <ul> <li>Dependent on skills and experience</li> </ul> <hr> <p>Please apply on Careers.oup.com.</p> </div>