About this role
<table class="MsoNormalTable" style="border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:6.65in;border:solid black 1.0pt;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:2.0pt 0.0in 1.0pt;font-size:10.0pt;font-family:Calibri, sans-serif;color:#262626;font-weight:bold"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Summary:</span></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Responsible for ensuring accuracy in the schedule provided by Planning to ensure we meet leadtime range, preparing correspondence, resolving customer/rep issues, and managing inquiries. This role also provides freight/lead time quotes.</span></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Essential Duties and Responsibilities:</span></strong></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Support Sales Reps and Channel partners with accurate and timely updates.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Answer calls as a representative for the Order Management team.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Perform SAP and Cyberselect transactions for orders and shipments to include dates moves and order confirmations to the rep/customer.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Create, maintain, and update project tracking systems – Trello, Excel, Navisphere, 12PT.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Run weekly OTS shipment reports with our carriers </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Input data into 3rd party sites- i.e. Compass – client requirement for project close-out</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Resolve and send communication on behalf of the company to customer/rep regarding complaints for orders/leadtimes/shipments. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Prepare regularly scheduled reports – external and internal requirements</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Provide general support to clients/visitors</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Prioritize emails </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Follow-up </span><span style="font-size:10.0pt;color:black">Order Confirming & scheduling tasks. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Work with Production, to keep customer apprised of any issues with their ship dates.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Work with Purchasing on alternatives to avoid logistics delays</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Help if needed - Back up Project Coordinators for Key Accounts when date are adjustmented </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Responsible for review, editing and upkeep of ISO documentation</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">2 weeks – mandatory in house training</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Attend in office meetings/training/workshops as mandated</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Other duties as assigned</span></li> </ul> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:2.0pt 0.0in 1.0pt;font-size:10.0pt;font-family:Calibri, sans-serif;color:#262626;font-weight:bold"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black"> Qualifications:</span></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Experience with Customer Service, Order Processing, and Logistics/Shipping</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">SAP and Cyberselect a plus</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Analytical computer skills with Microsoft Office products (Word, Excel) as well as Trello</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Strong and organizational skills</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Must be able to work independently</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Effective time management</span></li> </ul> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Education/Experience:</span></strong></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">High School diploma or GED. Associate degree or higher preferred</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">1-3 years experience in Logistics/Customer Service</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Type 40 WPM or more.</span></li> </ul> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Certificates, Licenses, Registrations:</span></strong></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">N/A</span></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Language Skills: </span></strong></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Ability to read and understand English instructions</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">Must have strong communication skills</span></li> </ul> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Physical Requirements:</span></strong></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="text-align:justify;margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Work Environment:</span></strong></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">This position will be hybrid- remote/required in-office 1 day a week. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></p> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;color:black">While performing the duties of this job in the office, the employee is regularly exposed to a manufacturing environment. </span></p> </td> </tr> </tbody> </table> <p> </p>