About this role
<p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:'Aptos Display', sans-serif">Summary: </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%">The Field Service Coordinator is responsible for managing and supporting all aspects of field service operations, including scheduling, invoicing, documentation, and data entry. This role ensures seamless coordination between internal teams, service partners, and customers to deliver exceptional service experience.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:'Aptos Display', sans-serif;color:black">Essential Duties and Responsibilities:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt">Service Coordination</span></strong></li> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="circle"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Verifies Sales Orders have allotted service money.</span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Confirms and coordinates all field service logistics with interested parties.</span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Verifies service fulfillment.</span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Reports status for service activity in Operations Meetings</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Issue and track Purchase Orders for Service Partners.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Responsible for receiving the following documents thoroughly completed.</span></li> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="square"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Pre Start-Up Request Checklist.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Start-Up Checklist</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Service Tickets/Field Reports</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Invoice with Purchase Order Number (if applicable).</span></li> </ul> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Works with Sales Reps via telephone & emails to ensure prompt and accurate support.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Proactively interface with techs regarding job status and location </span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Provide technician scheduling details </span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Coordinate Technician Parts and Technical Info Requests</span></li> </ul> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%"> </span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt">Data Entry</span></strong></li> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="circle"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Reviews Service Tickets/Reports, Checklists for accuracy and discrepancies.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Enters data into SAP</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Tracks incomplete documentation with customer</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Initiates warranty and issues certificate to end user</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Maintain quote log</span></li> </ul> </ul> <p style="margin:0.0in 0.0in 8.0pt 1.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%"> </span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt">Process</span></strong></li> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="circle"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Works with Business Process Administrator to identify process efficiencies and compliance</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Document work process for area of responsibility</span></li> </ul> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:'Aptos Display', sans-serif;color:black">Qualifications:</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%">Committed to Service Excellence and demonstrates a Customer First attitude at all times, has excellent verbal and written communication skills; must be detail oriented; must be flexible and a team player, must be punctual; must be self-motivated; must have ability to work without direct supervision and must display professionalism, patience/empathy in time sensitive situations.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:'Aptos Display', sans-serif;color:black">Education/Experience:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 4.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">High School Diploma plus 3 years in Customer Service or equivalent customer experience. </span></li> <li style="margin:0.0in 0.0in 0.0in 4.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt">Must have expanded computer skills, competent in usage of Microsoft Office software, ability to learn and become highly effective in SAP. </span></li> <li style="margin:0.0in 0.0in 8.0pt 4.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%">Previous HVAC service/dispatching experience desirable.</span></li> </ul> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;margin-left:4.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;margin-left:4.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%">Hourly Rate: $22 - $24</span></p>