About this role
<table class="MsoNormalTable" style="border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:6.65in;border:solid black 1.0pt;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:2.0pt 0.0in 1.0pt;font-size:10.0pt;font-family:Calibri, sans-serif;color:#262626;font-weight:bold"><span style="font-size:11.0pt;font-family:Arial, sans-serif">Summary:</span></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Provide internal support for STULZ Key Accounts by processing orders, maintaining communication for scheduling, preparing correspondence for customers and representatives, and resolving customer issues or complaints to ensure satisfaction. This position reports directly to the Director of the Program Management Office and requires strong self-direction and organizational skills.</span></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Essential Duties and Responsibilities:</span></strong></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Primary Responsibilities</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Manage data requirements for Key Account quotes in Cyberselect. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Facilitate meetings with Key Account Managers (KAMs) and representatives as needed. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Oversee internal SAP (ERP) system requirements and data related to Key Account orders. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Perform OPD Specialist Level I duties specifically associated with Key Account orders. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Manage external customer contacts and schedules to support the Key Account Manager or representative. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Organize bi-weekly Hot project meetings for the sales team and ensure follow-ups are conducted. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Handle freight quote requests and re-consignment requests as necessary for Key Accounts. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Develop and manage project plans. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Provide support to KAMs, Regional Sales Managers (RSMs), and National Sales Managers (NSMs) as required, with large projects and key account management tasks assigned by the Director, PMO.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black"> </span></p> <p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Secondary Responsibilities - Order Processing Specialist Level I Coverage as required</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Accurately enter the following information for all orders:</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Pricing details (Net, List, Commission Splits, Partners, Customer Cards, Tagging, Product Hierarchy, Header Information, etc.)</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Product detail configurations for options required or ordered</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Ensure that proper documentation (PO, Project Information Sheet, Credit Application, etc.) is attached for contracts to review</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Note proper shipping requirements in the order (Shipping & Handling, Customer Arranged, etc.)</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Effectively and concisely communicate with the sales team and customers (both internal and external) regarding order status, shipping information, and change requests. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Develop and maintain professional relationships, both internal and external to the company, that are essential for supporting the Order Processing Department (BOM configuration, Applications, STULZ Representatives, STULZ End-site users, Regional Sales Managers, Key Account Managers, Shipping, STULZ Carriers, Accounting, Engineering, Purchasing, Planning, etc.) </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Perform additional duties as assigned by the Director, PMO to ensure excellent customer service and support for Key Accounts.</span></li> </ul> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:2.0pt 0.0in 1.0pt;font-size:10.0pt;font-family:Calibri, sans-serif;color:#262626;font-weight:bold"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Qualifications:</span></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">To successfully perform this job, an individual must be very detail-oriented, able to carry out each essential duty to a high standard of satisfaction, and possess strong customer relations and people skills, as well as excellent verbal and written communication abilities.</span></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Education/Experience:</span></strong></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">This position requires a high school diploma or equivalent, along with 2 to 5 years of experience in the field or a related area. Familiarity with standard concepts, practices, and procedures in customer service and order processing is required.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:7.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Required Skills:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Required typing speed: 45-55 words per minute</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Must be able to follow and provide written and verbal instructions in English</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Must be able to communicate effectively with co-workers and customers to perform daily tasks</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Must possess the ability to multitask throughout the day while still meeting daily objectives as assigned</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Must have basic skills in Excel and Word, including an understanding of fundamental formulas in Excel</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:7.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Other Skills:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Self-motivated and self-directed</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Excellent organizational abilities</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Highly detail-oriented</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Proficient in office software applications: Outlook, Word, Excel</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">SAP experience is preferred</span></li> </ul> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Certificates, Licenses, Registrations:</span></strong></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt;color:black">N/A</span></li> </ul> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Language Skills: </span></strong></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">Ability to read and understand English instructions. </span></li> </ul> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;color:black">Work Environment:</span></strong></p> </td> </tr> <tr> <td style="width:6.65in;border:solid black 1.0pt;border-top:none;background-color:white;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:0.0in;font-size:7.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt;color:black">While performing the duties of this job, the employee is regularly exposed to an office environment in a manufacturing plant as well as on the manufacturing and warehouse floor.</span></p> </td> </tr> </tbody> </table> <p> </p>