Team: Revenues & Benefits Job Family: Advising M - CBG14 Salary: £55,584 - £59,162 per annum Hours: 37 hours per week Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. Contract Type: Hybrid – Permanent Closing Date: 21st July 2026 Interview Date: 29 July 2026 Make a Difference in a Service That Matters We are seeking an experienced and ambitious Council Tax and Benefits Manager to lead our Council Tax billing, Benefits and Systems teams. This is a key leadership role responsible for delivering efficient, customer-focused Council Tax, Housing Benefit and Local Council Tax Support services while ensuring compliance with an increasingly complex legislative framework. You will play a vital role in maximising income collection, supporting vulnerable residents, shaping local support policies and driving service transformation. About the Role Reporting to the Head of Revenues and Benefits, you will provide strategic and operational leadership across Council Tax, Housing Benefit and Local Council Tax Support. You will lead a team of managers and specialist officers, ensuring the delivery of high-quality services that achieve statutory requirements, corporate objectives and excellent customer outcomes. Key responsibilities include: <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Leading the Council's Council Tax, Housing Benefit, Local Council Tax Support services.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Leading the Systems & Controls team.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Ensuring accurate and timely administration of Housing Benefit and Local Council Tax Support in line with legislative requirements and local policy.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Leading the administration of Free School Meals entitlement.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Leading the design, administration and annual review of the Council's Local Council Tax Support Scheme, ensuring it remains financially sustainable, supports vulnerable residents and aligns with the Council's strategic priorities.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Providing expert advice and recommendations to senior managers and elected members on Local Council Tax Support policy, including modelling the financial and equality impacts of proposed changes.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Managing the annual billing for Council Tax, and the annual uprating of Housing Benefit and Local Council Tax Support claims.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Developing and implementing service improvement and digital transformation initiatives.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Monitoring service performance against key indicators.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Providing expert advice to senior managers and stakeholders.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Building effective relationships with external agencies, government departments and regional networks.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Ensuring compliance with all relevant legislation, regulations and professional standards.</li> </ul> About You We’re looking for a confident leader and an accomplished practitioner with demonstrable expertise in Council Tax, Housing Benefit and Local Council Tax Support, ready to bring energy and vision to our Revenues & Benefits service. With a strong track record in managing change, driving performance, and shaping policy, you thrive on solving complex challenges and inspiring teams to deliver their best. Ideally, you’ll be IRRV qualified and educated to degree level (or equivalent experience), with the ability to turn technical knowledge into clear, pragmatic advice that influences decisions. Most importantly, you’ll combine professionalism with enthusiasm, building strong relationships, embracing innovation, and keeping people at the heart of everything you do. <div> Our Offer </div> <div> We have a number of rewards and benefits available to our staff, to view these please visit our <a href="https://jobs.centralbedfordshire.gov.uk/content/Our-rewards-and-benefits/?locale=en_GB" target="_blank" rel="noreferrer noopener">Rewards and Benefits page</a> </div> <div> </div> <div> Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process. </div> <div> </div> <div> ---------------------------------------------------------------------------------------------------------------- </div> <div> </div> <div> You will be expected to demonstrate how you meet the key accountabilities and competencies in this <a title="" href="https://centralbedfordshirecouncil.sharepoint.com/:f:/s/Communications/IgBidY17Qi_oRKN2fAt0c9zGAaim6is1RU_shXxYxfLDg98?e=ziHffH" target="_self">Recruitment Pack</a>. </div> <div> </div> <div> Our <a href="https://centralbedfordshirecouncil.sharepoint.com/:f:/s/Communications/EuejD31meJ9GiiHyMPHL6V4BUJcaSc16Y3dGD4m8GxPfYA?e=Dg6Cg2" target="_blank" rel="noreferrer noopener">Competency Framework and Qualification Guidance</a> are to be read in conjunction with our Recruitment Pack. </div> <div> </div> <div> For an informal discussion about this position, please contact: Gary Muskett at [email protected] </div> <div> </div> <div> ---------------------------------------------------------------------------------------------------------------- </div> <div> </div> <div> Safeguarding: </div> <div> Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records. </div> <div> </div> <div> To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. </div> <div> </div> <div> Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. <a href="https://www.centralbedfordshire.gov.uk/xfp/form/667" target="_blank" rel="noreferrer noopener">Please book your place here.</a> </div> <div> </div> <div> More information about this service can be found here: <a href="https://www.centralbedfordshire.gov.uk/info/207/support_getting_into_work_or_learning" target="_blank" rel="noreferrer noopener">Support getting into work or learning | Central Bedfordshire Council</a> </div> <div> </div> <div> Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered. </div>

Council Tax and Benefits Manager (Home, GB) @ centralbed

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