About this role
<p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Job Title: Systems Engineering Support</strong><strong><br></strong><strong>Job Code: 39980<br></strong><strong>Job Location: </strong><strong>Rockwall, TX (Onsite)<br></strong><strong>Job Schedule: 9/80</strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong><br></strong><strong>Job Description:</strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">The Senior Associate, Systems Engineering position will serve as the chief technical support contact for our offsite Field Service Representatives (FSRs).</span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong><br>Essential Functions:</strong></span></p> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Provide remote troubleshooting guidance, interpret complex technical drawings and training materials to support field operations, and deliver engineering expertise to help our field teams resolve system issues and ensure successful customer deployments.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Communicates within and outside of own function to gain cooperation on operational processes, practices, and procedures.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Willingness and ability to travel up to 10%.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Ability to obtain and maintain a security clearance.</span></li> </ul> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong><br>Qualifications:</strong></span></p> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Bachelor’s Degree in Engineering or a related technical field (Electrical Engineering, Systems Engineering, Software Engineering, Computer Science) and a minimum of 2 years of prior related experience. Graduate Degree in a related technical field or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Minimum 6 months experience in one or more of the following areas:</span> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Networking:</strong> IP addressing, switching/routing, video teleconferencing, VoIP/telephony, or WANs.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Cybersecurity:</strong> Familiarity with government Authorization to Operate (ATO) processes or Security+ certification.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Cisco Certifications:</strong> CCNA or CCNP.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Collaboration Skills:</strong> Experience working with contractors, subcontractors, or government customers.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Testing & Documentation:</strong> Developing and implementing software/system test plans in team environments.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Aviation Systems:</strong> Knowledge of aircraft navigation systems, radios, Flight Management Systems (FMS), radar altimeters, IFF transponders, or TCAS.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong>Communication Protocols:</strong> Familiarity with ARINC 429, MIL-STD-1553, RS232/422, Ethernet, or other serial protocols.</span></li> </ul> </li> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Must be a US citizen.</span></li> </ul> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong><br>Preferred Additional Skills:</strong></span></p> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black">Active DoD security clearance.</span></li> </ul> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt;color:black"><strong><br><br></strong>#LI-AS1</span></p>