About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><p><u><b>Product Demos</b></u></p><p>Use a predefined script to demonstrate the most basic features/attributes of the product/service.</p><p><u><b>Product/Service Information</b></u></p><p>Provide basic product/service information and respond to basic customer questions about the product/service.</p><p><u><b>Equipment Installation</b></u></p><p>Carry out simple installation tasks, following detailed instructions and working under close supervision to complete the allocated tasks.</p><p><u><b>Equipment Maintenance and Repair </b></u></p><p>Carry out simple maintenance and repair tasks, following detailed instructions and working under close supervision to complete the allocated tasks.</p><p><u><b>Resolving Customer Issues</b></u></p><p>Respond to basic customer issues, such as returns, and escalate issues appropriately.</p><p><u><b>Operational Compliance</b></u></p><p>Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.</p><p><u><b>Customer Relationship Management / Account Management</b></u></p><p>Make calls (by telephone or in person) to allocated existing customers to establish contact and build rapport.</p><p><u><b>Customer Needs Clarification</b></u></p><p>Interview the customer, using a simple standard sales script, to clarify the customer's requirements.</p><p><u><b>Work Scheduling and Allocation</b></u></p><p>Organize own work schedule each day in line with changing priorities.</p><p><u><b>Health, Safety, and Environment</b></u></p><p>Follow a range of mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.</p><p><u><b>Personal Capability Building</b></u></p><p>Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.</p></div></div></div><p>A Scania a világ egyik vezető gyártója a tehergépkocsik, buszok, valamint ipari és tengeri hajómotorok piacán. Termékeit és szolgáltatásait több mint 100 országban értékesíti, világszerte több mint 59 000 munkavállalót foglalkoztat. A Scania Hungária Kft. a Scania termékek hivatalos importőre Magyarországon. A Scania 100%-os tulajdonában álló leányvállalatként hét saját kirendeltséggel működik, amelyekben járműértékesítési és szerviztevékenységeket lát el. A Scania Hungária Kft. a Scania Közép-Európai Régiójának része, amely Magyarországon kívül Csehországot és Szlovákiát is magában foglalja. A régió központja Prágában található. </p>