About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">External Job Description</H2> </div><div><p>Explain the need to add an extra HC to do this job </p> <p>Required for quick resolution of service support in West & South region including supervision of commissioning, attending customer complaints & coordinating in site support activities. <br> Currently only one person is taking care of all site activities. </p> <p>Purpose of the Role</p> <p>1. Regional presence of service engineer for timely closure of issues<br> 2. Attending contractual requirements for installation & commissioning supervision<br> 3. Quick resolution of complaints at site </p> <p>Key Metrics of the Role</p> <p>• On time site support for west & South Region<br> • Customer complaints resolution at site<br> • Feedback from site for improvement actions at plant activities<br> • Co- ordination in ASR at various sites & their commercial activities completion<br> • Evaluation of ASRs <br> • Conducting Customer Trainings at sites<br> • Analysis of customer complaints at with feedback from site<br> • Ensuring corrective actions identified in installation & commissioning.<br> </p> <p>Key Deliverables<br> <br> • On time site support for west & South Region<br> • Customer complaints resolution at site<br> • Feedback from site for improvement actions at plant activities<br> • Co- ordination in ASR at various sites & their commercial activities completion<br> • Evaluation of ASRs <br> • Conducting Customer Trainings at sites<br> • Analysis of customer complaints at with feedback from site<br> • Ensuring corrective actions identified in installation & commissioning</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Competencies</H2> </div><div><div>Solving Complex Problems</div><div>Managing From a Distance</div><div>Resolving Conflict</div><div>Managing Risk</div><div>Customer Centricity</div></div></div></div>