About this role
<p style="text-align:justify;line-height:normal;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Open Sans', sans-serif;color:black">About the role</span></strong></p> <p style="text-align:justify;line-height:normal;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">The IT Support Specialist is responsible for delivering reliable IT services across one or more Amcor sites, supporting up to 300 managed devices per FTE, including PCs, servers, printers, and network equipment. The role oversees end-to-end IT service delivery, including user support, IT asset management, procurement, configuration, repairs, licensing, security, phone systems, and local IT projects and budgets. Additionally, the IT Support Specialist communicates upcoming changes and projects, promotes best practices, delivers end-user training, and ensures all operational activities comply with global IT standards and security policies.</span></p> <p style="text-align:justify;line-height:normal;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Open Sans', sans-serif;color:black">Key Job Accountabilities</span></strong></p> <p style="margin:0.0in;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Open Sans', sans-serif;color:black">Global IT Level </span></strong><span style="font-family:'Open Sans', sans-serif;color:black"> </span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction. </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Responsibility for the implementation of Global IT shared service standards and support processes across the site(s) they work with </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Responsible for the quality of the IT services delivery at the sites </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Project leadership in their sites for all IT infrastructure and support process changes for IT shared services </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Coverage of critical issues at the sites </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Security (alignment with IT policies) </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Documenting (knowledge base, procedures, help guides, etc.) </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Asset Management </span></li> </ul> <p style="margin:0.0in;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black"> </span></p> <p style="margin:0.0in;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Open Sans', sans-serif;color:black">Technical Support </span></strong><span style="font-family:'Open Sans', sans-serif;color:black"> </span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Installing / repairing hardware </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Application/software troubleshooting </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Printer and multi-function device management </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Data backup and restore </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Infrastructure Testing </span></li> </ul> <p style="margin:0.0in;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black"> </span></p> <p style="margin:0.0in;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Open Sans', sans-serif;color:black">Network/Servers Support</span></strong><span style="font-family:'Open Sans', sans-serif;color:black"> </span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Support for setup of LAN switches and Access Points (wired and wireless) </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Management of the network documentation </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Management of the monitoring tools used to monitor the network equipment and servers </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Maintaining and administering server related activities such as patching, updates etc. </span></li> </ul> <p style="margin:0.0in;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black"> </span></p> <p style="margin:0.0in;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Open Sans', sans-serif;color:black">End User Support </span></strong><span style="font-family:'Open Sans', sans-serif;color:black"> </span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">User management (onboarding/offboarding, updates) </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Major events support </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Site events support </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Support end user education </span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Open Sans', sans-serif;color:#1d2d3e">Qualifications/Requirements</span></strong></p> <p style="text-align:justify;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong> </strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Technical education in computer science or equivalent experience/studies </span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Bachelor’s degree in computer science is advantageous </span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Any Windows/Cisco certifications are a plus </span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">ITIL Foundations desirable</span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Ability to multitask and handle high volumes in a fast-paced and demanding environment </span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Strong interpersonal and communication skills </span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Strong Troubleshooting skills </span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Fluency in German and English communication (spoken, written); other languages will be considered an advantage </span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Project experience is advantageous </span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems </span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Open Sans', sans-serif;color:black">Knowledge of server virtualization </span></li> </ul>