About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Overview of the Company</H2> </div><div><p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">OMV Petrom is the largest energy company in South-Eastern Europe, being active on every aspect of the energy value chain: from wells, producing oil and gas, to refining and fuels distribution, gas supply and power generation & supply. We provide the energy for day-to-day modern life: fuels for mobility, light and heat. We believe that we can only evolve with a diverse mix of employees and by ensuring a healthy work-life balance.</p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><a href="https://www.omvpetrom.com/en/our-business">Our Business | OMVPetrom.com</a></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">At OMV Petrom, we have a long tradition of responsible behavior towards employees, the environment and society. Sustainability means a focus on conducting the business responsibly, efficiently and in an innovative way. We are committed to create long-term value for the company and our stakeholders, while respecting the environment and, supporting the communities in which we operate.</p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><a href="https://www.omvpetrom.com/en/sustainability">Sustainability | OMVPetrom.com</a></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Your tasks</H2> </div><div><ul> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Handle and follow-up orders from order creation to invoicing to meet customer needs;</li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Assist Borealis General Sales Manager in sales planning and process by collating data;</li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Handle and follow up export documents to assure they arrive in time for customs clearance at the destination;</li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Keep customer file updated in order to have all the latest commercial information available;</li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Handles complaints and customer requests, provides information, appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ensures registration and customer communication according standards;</li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Processes and maintains complex customer related master data including contracts;</li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Processes and tracks various customer requests and contracts fulfillments;</li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Places, cancels or adjusts orders. Pro-actively follow-up order income.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Your profile</H2> </div><div><ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Bachelor’s degree: Business Adiminstration or similar;</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Relevant professional experience: 2-3 years after Bachelor;</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Proven customer support experience or experience as a client service representative;</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Track record of over-achieving objectives;</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Strong phone contact handling skills and active listening;</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Familiarity with CRM systems and practices;</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Customer orientation and ability to adpt/respond to different type of charcters;</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Good customer service experience in managing maritime/ export process (logistics, including booking, documentation, and customs clearance processes) is considered an advantage;</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">MS office + SAP/ other IT relevant systems (advantage);</li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Advanced in English and French is considered an advantage.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What OMV Petrom can offer you</H2> </div><div><ul> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Long weekend plans are always welcome - on Friday, our office hours end at 14.00.</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">You can rely on a health insurance that covers medical treatment in a variety of private medical clinics.</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">You can work from home, if the work activity allows.</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">The number of your days off increase according to your work experience so that you'll enjoy more free time.</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">We aim to make your vacation days happier, by paying each vacation day double.</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Are you a top performer? Your work can be rewarded each three months based on performance results.</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Additional days off and various financial support for different events like marriage, child birth, etc.</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Access to LinkedIn Learning and a variety of development programs.</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Do you prefer cars or bikes? We have free private covered parking.</li> </ul></div></div></div>