About this role
<p style="margin-bottom:11.0px"><span style=""><span style=""><span style="">For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology – and our present innovations are shaping tomorrow's.</span></span></span></p> <p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><span style=""><span style=""><span style="">Whatever the future holds, you can be sure that Murata will be a part of it.</span></span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">Why Consider This Job Opportunity</H2> </div><div><p><span style="">The Operations Incident Specialist is a frontline operational role that investigates, resolves, and stabilizes immediate operational issues that disrupt business execution. This position supports demand management, planning, and operational teams when systems, data, or process failures occur. The Operations Incident Specialist takes ownership from incident detection through root‑cause identification and execution of an immediate fix. This role is action‑oriented and execution‑driven, having direct accountability for restoring operational continuity and minimizing business impact.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">Workplace Policy</H2> </div><div><p><span style="">Hybrid from Atlanta, GA., Carrollton, TX., or Irvine, CA. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">What To Expect (Essential Job Responsibilities)</H2> </div><div><h3><span style="">Incident Investigation & Resolution</span></h3> <ul> <li style=""><span style="">Primary responder for operational incidents impacting demand management, planning, or execution.</span></li> <li style=""><span style="">Rapidly triage system, data, and process issues to determine scope, severity, and root cause.</span></li> <li style=""><span style="">Execute immediate corrective actions where possible or drive resolution across operations, IT, systems, and data teams.</span></li> <li style=""><span style="">Ensure incidents are resolved within defined service‑level expectations.</span></li> </ul> <h3><span style="">Operational Firefighting & Support</span></h3> <ul> <li style=""><span style="">Provide real‑time support to business partners when operational breakdowns occur.</span></li> <li style=""><span style="">Serve as the escalation point for complex or ambiguous issues requiring cross‑functional coordination.</span></li> <li style=""><span style="">Restore operational stability while balancing speed, data integrity, and risk.</span></li> </ul> <h3><span style="">Root Cause & Stabilization</span></h3> <ul> <li style=""><span style="">Identify underlying causes of incidents (system defects, configuration errors, data issues, process gaps).</span></li> <li style=""><span style="">Implement short‑term mitigation and stabilization fixes.</span></li> <li style=""><span style="">Partner with process improvement, systems, or engineering teams to hand off recurring issues for long‑term resolution.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">Miscellaneous Job Responsibilities</H2> </div><div><h3><span style="">Communication & Coordination</span></h3> <ul> <li style=""><span style="">Clearly communicate incident status, impact, and resolution actions to stakeholders.</span></li> <li style=""><span style="">Maintain incident documentation including timelines, actions taken, and resolution outcomes.</span></li> <li style=""><span style="">Coordinate across teams to ensure ownership gaps do not delay resolution.</span></li> </ul> <h3><span style="">Continuous Operational Readiness</span></h3> <ul> <li style=""><span style="">Identify patterns and recurring incident themes.</span></li> <li style=""><span style="">Recommend preventative controls, alerts, or operational checkpoints.</span></li> <li style=""><span style="">Contribute to improved incident response playbooks and escalation paths.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">What Is Required (Qualifications)</H2> </div><div><ul> <li style=""><span style="">Bachelor’s degree in Supply Chain Management, Business, Engineering, Economics, or a related field.</span></li> <li style=""><span style="">3+ years of experience in Operations, Operations Support, Sales Ops, Supply Chain Ops, Revenue Ops, or Production/Systems Support.</span></li> <li style=""><span style="">Proven experience resolving live operational issues.</span></li> <li style=""><span style="">Strong root‑cause analysis and problem‑solving capabilities.</span></li> <li style=""><span style="">Ability to operate calmly and decisively in high‑pressure, time‑sensitive situations.</span></li> <li style=""><span style="">Experience working cross‑functionally with IT, Systems, Data, and Business teams.</span></li> <li style=""><span style="">Strong written and verbal communication skills.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">How To Stand Out (Preferred Qualifications)</H2> </div><div><ul> <li style=""><span style="">Experience supporting demand management, planning, forecasting, or order‑to‑cash operations.</span></li> <li style=""><span style="">Familiarity with incident management or ticketing tools (e.g., ServiceNow, Jira).</span></li> <li style=""><span style="">Experience working with ERP, CRM, or planning systems.</span></li> <li style=""><span style="">Background in fast‑paced, high‑volume, or complex operational environments.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">Other</H2> </div><div><p><span style="">California Salary depending on location:</span></p> <p><span style="">Minimum Salary: $67,982</span></p> <p><span style="">Maximum Salary: $99,678</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px">Perks</H2> </div><div><ul> <li style=""><span style="">Comprehensive benefits package including medical, dental, and vision insurance.</span></li> <li style=""><span style="">Generous Paid Time Off including paid holidays and floating holidays.</span></li> <li style=""><span style="">401(k) employer match on retirement planning.</span></li> <li style=""><span style="">Hybrid working schedule for eligible positions.</span></li> <li style=""><span style="">Tuition reimbursement on approved programs.</span></li> <li style=""><span style="">Flexible and health spending accounts.</span></li> <li style=""><span style="">Talent Development program.</span></li> </ul></div></div></div><p align="center"><span style=""><span style=""><span style="">Imagine the possibilities as a member of Murata's innovative global team.</span></span></span></p> <p align="center"><span style=""><span style=""><span style=""> <b>Be an innovator - Join Murata!</b> <br> <b> Murata offers competitive compensation and comprehensive benefits. </b><br> <em> Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veteran</em><em>s</em></span></span></span></p>