About this role
<p style="margin-bottom:11.0px"><span style="color:#000000"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology – and our present innovations are shaping tomorrow's.</span></span></span></p> <p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><span style="color:#000000"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Whatever the future holds, you can be sure that Murata will be a part of it.</span></span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why Consider This Job Opportunity</H2> </div><div><p><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:10.0pt">The Sample Order Support Coordinator ensures high level customer satisfaction for assigned accounts and serves as a liaison among customers, marketing, sales, logistics, finance, and manufacturing. This position maintains the accuracy and integrity of customer and factory order activity, proactively managing sample fulfillment, and supporting on-time delivery. The Sample Coordinator resolves order-related questions, discrepancies, and delays through timely communication and cross-functional coordination.</span></p> <p> </p> <p><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:10.0pt">The Sample Order Support Coordinator supports the objective of 100% customer satisfaction across the assigned account base, recognizing Murata’s Sales Representatives as internal customers supporting design activities. This position maintains efficient, accurate, and compliant sample and product order processes, supporting customer-specific requirements and system updates.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Workplace Policy</H2> </div><div><p><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:10.0pt">Hybrid from Rockmart, GA </span></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><span style="font-family:Calibri, sans-serif"> </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What To Expect (Essential Job Responsibilities)</H2> </div><div><ul> <li style="color:black"><span style="color:black">Utilize Murata’s Global Supply System (GSS) and Global Sample Request System (GSR) to enter, maintain, and manage customer demand, sample requests, and related order activity in the system.</span></li> <li style="color:black"><span style="color:black">Create, release, and monitor firm customer orders and factory orders.</span></li> <li style="color:black"><span style="color:black">Monitor and manage customer backlogs, including backlog review, expedites, updates, cancellations, and refunds when applicable.</span></li> <li style="color:black"><span style="color:black">Process order changes and cancellations while maintaining accurate customer order information.</span></li> <li style="color:black"><span style="color:black">Ensure all orders and requests are tracked, updated, and processed accurately from entry through completion.</span></li> <li style="color:black"><span style="color:black">Follow established order routing and inventory management procedures to support accurate fulfillment and inventory usage.</span></li> <li style="color:black"><span style="color:black">Manage shipping routes which include irregular shipments, direct shipments, drop-ship requests, and additional customer-specific fulfillment requests.</span></li> <li style="color:black"><span style="color:black">Communicate and collaborate with local and international teams supporting factory expectations, requirements, and open questions needed to complete customer and sample requests.</span></li> <li style="color:black"><span style="color:black">Comply with customer shipping instructions, shipping consistency requirements, sensitive list requirements, export-related procedures, and company policies.</span></li> <li style="color:black"><span style="color:black">Process chargeable orders based on billing type to procure product for sample quantities. Complete order processes can include tax requirements as well as receipt of goods and invoicing when required, maintaining accurate and current records.</span></li> <li style="color:black"><span style="color:black">Maintain Customer Cost File (CCF) and Article Registration (ARS) records when applicable.</span></li> <li style="color:black"><span style="color:black">Provide monthly or quarterly status communication to management when applicable.</span></li> <li style="color:black"><span style="color:black">Initiate article registrations with the factory, including requesting drawings and Article, application, or customer specific forms (Ref-Only) as needed.</span></li> <li style="color:black"><span style="color:black">Navigate Japan Spirits for data sourcing when needed.</span></li> <li style="color:black"><span style="color:black">Track registration status, resolve part number issues, and respond to factory requests in a timely manner.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Miscellaneous Job Responsibilities</H2> </div><div><ul> <li style="color:black"><span style="color:black">Coordinate credit card orders directly with customers and maintain supporting order documentation.</span></li> <li style="color:black"><span style="color:black">Partner with Finance to ensure credit card billing is processed accurately and timely.</span></li> <li style="color:black"><span style="color:black">Work with Finance to support streamlined processing and resolve billing or receiving questions.</span></li> <li style="color:black"><span style="color:black">Provide timely updates on order status, pricing, shipment issues, discrepancies, delays, and other order-related concerns.</span></li> <li style="color:black"><span style="color:black">Maintain working knowledge of the Sample America platform, including system navigation, pass-through requirements, request processing, and user inquiry support.</span></li> <li style="color:black"><span style="color:black">Perform timely updates within the system to manage and support user registration requests and inquiries.</span></li> <li style="color:black"><span style="color:black">Support platform and process enhancements by sharing operational feedback that helps streamline sample request processing.</span></li> <li style="color:black"><span style="color:black">Maintain current documentation for processes related to sample processing, billing, order entry, order management, and receiving.</span></li> <li style="color:black"><span style="color:black">Ensure records are complete, accurate, and up to date for customer orders, factory orders, billing, invoicing, and receiving activity.</span></li> <li style="color:black"><span style="color:black">Ensure compliance with export regulations, customer requirements, shipping procedures, and company policies.</span></li> <li style="color:black"><span style="color:black">Monitor requests to ship outside of North America and route questions through appropriate internal channels when required.</span></li> <li style="color:black"><span style="color:black">Coordinate with finance, sales representatives, customers, and logistics for product returns, recalls, or other post-order actions.</span></li> <li style="color:black"><span style="color:black">Manage ad-hoc sample requests and inquiries, ensuring timely, appropriate, and customer-focused responses.</span></li> <li style="color:black"><span style="color:black">Serve as a knowledgeable resource for processing activities within Sample America and related sample management processes.</span></li> <li style="color:black"><span style="color:black">Perform other job-related responsibilities and duties as needed.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What Is Required (Qualifications)</H2> </div><div><ul> <li style="color:black"><span style="color:black">High School Diploma or GED.</span></li> <li style="color:black"><span style="color:black">Experience in customer service, planning, sales operations, logistics, sample management, or order management. </span></li> <li style="color:black"><span style="color:black">Demonstrated ability to manage customer orders, factory orders, backlog activity, shipment requests, invoicing, receiving, and related system updates.</span></li> <li style="color:black"><span style="color:black">Strong proficiency in Microsoft Word and Excel.</span></li> <li style="color:black"><span style="color:black">Strong judgment and effective problem-solving skills with the ability to analyze situations and propose solutions with the consistent goal of continuous improvement.</span></li> <li style="color:black"><span style="color:black">Strong interpersonal, collaboration, and communication skills with the ability to contribute positively in a team-oriented environment.</span></li> <li style="color:black"><span style="color:black">Well-developed facilitation skills for collaboration across individuals from diverse cultural and professional backgrounds.</span></li> <li style="color:black"><span style="color:black">High attention to detail, strong organizational skills, and a results-driven approach to managing multiple priorities.</span></li> <li style="color:black"><span style="color:black">Ability to respond with urgency, adjust quickly to changing priorities and workloads, and perform effectively in a fast-paced, dynamic environment.</span></li> <li style="color:black"><span style="color:black">Customer-focused mindset with the ability to deliver outcomes that benefit both the customer and Murata Electronics.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">How To Stand Out (Preferred Qualifications)</H2> </div><div><ul> <li style="color:black"><span style="color:black">Bachelor's Degree preferred.</span></li> <li style="color:black"><span style="color:black">Experience with order management systems such as Oracle, SAP, or JD Edwards.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Perks</H2> </div><div><ul> <li style="color:black"><span style="color:black">Comprehensive benefits package including medical, dental, and vision insurance.</span></li> <li style="color:black"><span style="color:black">Generous Paid Time Off including paid holidays and floating holidays.</span></li> <li style="color:black"><span style="color:black">401(k) employer match on retirement planning.</span></li> <li style="color:black"><span style="color:black">Hybrid working schedule for eligible positions.</span></li> <li style="color:black"><span style="color:black">Tuition reimbursement on approved programs.</span></li> <li style="color:black"><span style="color:black">Flexible and health spending accounts.</span></li> <li style="color:black"><span style="color:black">Talent Development program.</span></li> </ul></div></div></div><p align="center"><span style="color:#000000"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Imagine the possibilities as a member of Murata's innovative global team.</span></span></span></p> <p align="center"><span style="color:#000000"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"> <b>Be an innovator - Join Murata!</b> <br> <b> Murata offers competitive compensation and comprehensive benefits. </b><br> <em> Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veteran</em><em>s</em></span></span></span></p>