About this role
As a Senior NOC Engineer, you will play a vital role in ensuring the health, stability, and uptime of our production systems. This is a hands-on, operational role requiring a deep understanding of system administration, networking, and incident response. You’ll act as the first line of defense during outages and performance issues, with responsibility for real-time monitoring, troubleshooting, and driving incident resolution in a 24/7 environment. If you enjoy working with infrastructure at scale and thrive in fast-paced environments, this is the role for you.
Roles & Responsibilities
Monitor production systems and applications to ensure consistent uptime, performance, and availabilityRespond to and manage incidents, alerts, and outages in real time, coordinating appropriate responsesConduct root cause analysis (RCA) and implement corrective and preventive actionsTroubleshoot system, application, and network issues escalated by monitoring systems or support teamsParticipate in 24/7 shift rotations, including weekends and holidays, to ensure continuous supportCollaborate with engineering and product teams to improve observability and monitoring frameworksDevelop and update SOPs, runbooks, and internal knowledge bases to ensure process consistencyMaintain compliance with internal security, audit, and operational standardsRecommend and implement automation and monitoring improvements to increase efficiency and reduce incident frequencyEngage in post-incident reviews and help drive blameless postmortems and process improvement initiatives 2+ years of hands-on experience in Linux/Unix systems administration and network troubleshootingSolid grasp of internet and network protocols: DNS, DHCP, TCP/IP, NTP, SMTP, VPNs, HTTPS, TLS, IPSecExperience monitoring and managing applications like Apache, Tomcat, MySQLProficient in scripting using Shell, Python, or Ruby for automationExperience with monitoring/logging tools such as Nagios, Datadog, New Relic, ELK, Splunk, or Sumo LogicFamiliarity with incident management platforms like PagerDuty, JIRA, or ServiceNowBasic knowledge of web technologies including HTML, CSS, JavaScript, and backend fundamentalsExperience with public cloud platforms (preferably AWS)Hands-on experience with Docker and KubernetesWorking knowledge of CI/CD pipelines and tools like JenkinsFamiliarity with Infrastructure-as-Code using TerraformExcellent communication skills and ability to work with cross-functional teams including DevOps, SRE, and SecuritySkills Inventory
Production Monitoring: Real-time infrastructure and application monitoring for uptime and performanceIncident Response: Timely identification, escalation, and resolution of production issuesRoot Cause Analysis: Investigation and documentation of service-impacting eventsLinux/Unix Administration: Deep expertise in managing server environmentsNetworking Fundamentals: Strong understanding of protocols like DNS, DHCP, TCP/IP, VPNScripting & Automation: Writing scripts in Shell/Python/Ruby to automate tasksMonitoring & Logging Tools: Hands-on use of tools like Datadog, ELK, Nagios, SplunkCloud Infrastructure: Working with AWS or equivalent public cloud platformsContainers & Orchestration: Knowledge of Docker and KubernetesCI/CD & DevOps: Familiarity with Jenkins and deployment pipelinesInfrastructure as Code: Basic experience using TerraformCollaboration: Strong coordination with SRE, Security, and Engineering teamsCompliance & Documentation: Creating SOPs, playbooks, and ensuring adherence to policies At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.