Passenger Service Agent (Chicago, Illinois, US) @ Worldwide Flight Services, Inc.

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About WFS</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Compensation </b></H2> </div><div><p>Pay Rate: $19.75/h Part Time</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">As an Passenger Service Agent, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Make reservations, issue tickets and itineraries, and compute fares for passengers.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Handle baggage check-in, collect excess baggage charges, and provide general travel information.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Manage arrangements for passengers holding reservations, standby travelers, and their luggage.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Determine flight close-out times and complete necessary flight documentation for accuracy.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Handle post-departure procedures, including invalidating tickets and finalizing reports.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">High school diploma or GED equivalent</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">At least 1 year of experience in customer service or related field</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to work varied shifts, including weekends, holidays, and nights</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Strong verbal and written communication skills</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to lift and handle baggage weighing up to 50 lbs</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Basic computer proficiency, including the ability to input data and use relevant software</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Stay up to date on recurrent training as assigned</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to obtain and maintain airport security badge</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to read, write, and speak the English language</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Skills</b></H2> </div><div><ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Previous experience in an airport, airline, or logistics environment</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Knowledge of ticketing, reservations, and fare calculation systems</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Experience handling lost and found procedures or baggage claims</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Strong organizational skills and attention to detail</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Familiarity with airport regulations and procedures</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Knowledge of international shipping and airfreight documentation</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Proficiency in a second language for assisting international travelers</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Strong conflict resolution and problem-solving abilities</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements/Working Conditions</b></H2> </div><div><ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Frequent standing, walking, and moving throughout the airport terminal or warehouse</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Manual dexterity required for handling documents, operating computers, and using two-way radios</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to work in a noisy environment, such as near aircraft engines and ground support equipment</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Perks &amp; Benefits</b></H2> </div><div><ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want your pay in advance? </b></em> Access your pay when you need it through DailyPay app!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Are you a top performer who thrives on recognition? </b></em> On the spot awards offered through the Awardco Platform including gift cards and more!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Need quality medical care? </b></em> Multiple options for both full and part-time employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want WFS Employee Extras? </b></em>Travel Discounts, Pet insurance, Discount Shopping &amp; More!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to stay healthy and improve your life? </b></em>Wellness Programs offered to all employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want to invest in your future? </b></em>401k program offered!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to grow and have a career with us? </b></em> Opportunity for Internal Mobility and transfers available!</span></span></li> </ul> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</span></span></p> </div></div></div>