About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About WFS</b></H2> </div><div><p><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Worldwide Flight Services (WFS), a member of the SATS Group, is a global leader in aviation services, supporting airlines, cargo operations, passenger services, and express handling activities across an extensive international network. With operations spanning North America, Europe, Asia, and beyond, WFS provides operational and business solutions that help keep global commerce and aviation moving efficiently.</span></p> <p> </p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">WFS operates across three core divisions:</span></p> <ul> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Cargo Services</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Passenger Services</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Express Services </span></li> </ul> <p> </p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">The GAPster (Graduate Assistance Program) is designed to develop high-potential early-career talent through immersive rotational experiences focused on operations, analytics, business support, and cross-functional development within the aviation services industry.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">WFS is seeking a highly analytical, motivated, and solutions-oriented recent college graduate to join our GAPster Program as an Operations & Business Analyst Associate. </span><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">This is a structured 12-month rotational development program consisting of two 6-month rotations designed to provide broad exposure across operational support, business analytics, project coordination, and cross-functional business initiatives within the aviation services industry.</span></p> <p> </p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Participants will complete:</span></p> <p> </p> <ul> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">One operational rotation supporting frontline airport or station operations</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">One additional rotation aligned within another WFS business unit or corporate operational support function, such as Cargo, Passenger Services, Express, IT, Finance, or another assigned team</span></li> </ul> <p> </p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">This hybrid role will partner closely with station leadership, operational teams, and corporate stakeholders to support reporting, analytics, process coordination, operational performance initiatives, and business support activities across the WFS network.</span></p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">The ideal candidate enjoys solving problems, analyzing data, identifying trends, and supporting business operations in a fast-paced environment.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Analyze operational data, KPIs, and performance trends to identify improvement opportunities</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Support labor planning, workforce optimization, and operational efficiency initiatives</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Conduct root cause analysis related to operational challenges and process gaps</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Partner with station leadership and support teams to recommend operational and technical solutions</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Support initiatives involving AI, automation, operational technology, and business process improvement</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Assist with project management activities including timelines, reporting, stakeholder communication, and implementation tracking</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Develop dashboards, reports, and presentations to support operational and leadership decision making</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Participate in operational reviews, station visits, and process improvement initiatives across the network</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Collaborate with operations, IT, HR, finance, and support teams on strategic operational initiatives</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Support continuous improvement projects aligned with Lean/Six Sigma methodologies</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><ul> <li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Bachelor’s degree <strong>(see preferred majors)</strong> completed within the last 12–14 Months.</span></li> <li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Strong analytical and problem-solving capabilities </span></li> <li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Advanced proficiency in Microsoft Excel </span></li> <li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Exposure to Power BI, Tableau, SQL, or other reporting tools preferred </span></li> <li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Internship, academic project, or work experience involving operations, analytics, logistics, finance, or project coordination preferred </span></li> <li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Strong communication, presentation, and organizational skills </span></li> <li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Ability to work effectively in both corporate and operational environments </span></li> <li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Willingness and ability to travel up to 50% throughout the program </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Skills</b></H2> </div><div><ul> <li><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Bachelor’s degree completed within the last 12 – 14 months in one of the following <strong>preferred</strong> areas: </span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Business Administration</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Business Analytics </span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Finance</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Management Information Systems (MIS)</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Supply Chain Management </span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Aviation Management </span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Information Systems </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements/Working Conditions</b></H2> </div><div><ul> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Hybrid work environment with both corporate office environment and operational office /warehouse with exposure to weather and loud noises at airport locations.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Operational exposure could involve loud noise level</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Travel up to 50% to support station visits, operational initiatives, project work, and leadership engagement.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Depending on rotation opportunity could involve greater than 75% of the time sitting, working at a computer, 25% standing / walking.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Possibly assisted lifting of up to 25 lbs (Infrequently)</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Perks & Benefits</b></H2> </div><div><ul> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif"><em><strong>Want your pay in advance? </strong></em> Access your pay when you need it through DailyPay app!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif"><em><strong>Are you a top performer who thrives on recognition? </strong></em> On the spot awards offered through the Awardco Platform including gift cards and more!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif"><em><strong>Need quality medical care? </strong></em> Multiple options for both full and part-time employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif"><em><strong>Want WFS Employee Extras? </strong></em>Travel Discounts, Pet insurance, Discount Shopping & More!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif"><em><strong>Looking to stay healthy and improve your life? </strong></em>Wellness Programs offered to all employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif"><em><strong>Want to invest in your future? </strong></em>401k program offered!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif"><em><strong>Looking to grow and have a career with us? </strong></em> Opportunity for Internal Mobility and transfers available!</span></span></li> </ul></div></div></div>