About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About WFS</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p></p> <p><span style="font-family:Times New Roman, Times, serif"><span style="font-size:14.0px">The Passenger Service Assist Agent provides dedicated mobility assistance to passengers who require wheelchairs, ensuring safe and comfortable movement throughout the airport. This includes escorting passengers to and from check-in, security, gates, baggage claim, and other airport facilities, as well as assisting with boarding and deplaning the aircraft. Agents offer support with baggage handling, provide clear directions, and answer general inquiries while maintaining a high level of courtesy and care. Responsibilities also include adhering to safety and security protocols, responding promptly to passenger needs, and ensuring every traveler experiences a smooth journey. </span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Compensation & Status</b></H2> </div><div><p><span style="font-family:'times new roman', times, sans-serif">$16.50/hr | Part-Time | Open Availability Required</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><p></p> <ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Escort passengers in wheelchairs to and from check-in counters, security checkpoints, boarding gates, baggage claim, and airport exits.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Assist passengers with boarding and deplaning the aircraft, coordinating with flight crews when necessary.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Provide baggage support, including carrying, checking, and retrieving luggage as needed.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Offer guidance and directions to airport facilities such as restrooms, dining areas, and ground transportation.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Respond to passenger inquiries with professionalism, courtesy, and empathy.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ensure compliance with TSA, airline, and airport safety and security protocols.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Remain attentive to passenger needs, prioritizing dignity, comfort, and safety at all times.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><p></p> <ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">High school diploma or equivalent.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Must be 18.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to push, pull, and maneuver passengers in wheelchairs safely and effectively.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to lift and carry baggage or personal items up to 50 pounds.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Strong customer service and interpersonal skills with the ability to communicate clearly and respectfully.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to stand and walk for extended periods throughout the work shift.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Flexibility to work irregular hours, including nights, weekends, and holidays.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Must pass required background check(s), security clearance, and drug screening.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Skills</b></H2> </div><div><p></p> <ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Previous experience in customer service, hospitality, healthcare, or airport operations.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Multilingual skills to assist diverse passenger populations.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Familiarity with TSA, FAA, or airline regulations.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Experience assisting individuals with reduced mobility or special needs.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Demonstrated ability to remain calm and professional in fast-paced or stressful environments</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements/Working Conditions</b></H2> </div><div><p></p> <ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to push and maneuver passengers in wheelchairs for extended periods and over various distances.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to lift, carry, and move baggage or personal items weighing up to 50 pounds.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Frequent standing, walking, bending, and reaching throughout the work shift.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to work indoors and outdoors in a variety of weather conditions.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Stamina to remain on feet for long durations and handle repetitive physical tasks.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Adequate vision, hearing, and communication ability to safely assist passengers and follow security protocols.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Perks & Benefits</b></H2> </div><div><ul><li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want your pay in advance? </b></em> Access your pay when you need it through DailyPay app!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Are you a top performer who thrives on recognition? </b></em> On the spot awards offered through the Awardco Platform including gift cards and more!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Need quality medical care? </b></em> Multiple options for both full and part-time employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want WFS Employee Extras? </b></em>Travel Discounts, Pet insurance, Discount Shopping & More!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to stay healthy and improve your life? </b></em>Wellness Programs offered to all employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want to invest in your future? </b></em>401k program offered!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to grow and have a career with us? </b></em> Opportunity for Internal Mobility and transfers available!</span></span></li> </ul> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</span></span></p></div></div></div>