Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores. Position Summary The Operations Manager is responsible for the day-to-day operational excellence of a Diesel retail store, ensuring seamless and branded customer experience while driving efficiency across all in-store functions. This role partners closely with the Store Manager and cross-functional teams to execute operational standards, manage inventory, maintain compliance, and develop a high-performing store team. The ideal candidate is a hands-on leader who thrives in a fast-paced retail environment and leads by example on the floor. They will foster an inclusive, high-energy team culture aligned with Diesel's values and people-first philosophy. Responsibilities <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Oversee and manage all daily operational functions including opening and closing procedures, cash management, and store readiness.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure consistent execution of company operational standards, visual merchandising guidelines, and brand presentation.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Lead the coordination of store scheduling, floor coverage, and task delegation to maximize productivity and service levels.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Manage the store's physical environment, including safety compliance, maintenance requests, and housekeeping standards.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Serve as Manager on Duty (MOD) as needed, making real-time decisions to support the business and team.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Oversee receiving, processing, and accurate placement of merchandise in compliance with company procedures.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Manage cycle counts, inventory audits, and reconciliation processes to maintain inventory accuracy.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Partner with Retail Operations and Store Manager to identify shrink risks and implement corrective measures.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Monitor and manage supply and fixture inventory levels to ensure operational continuity.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Recruit, onboard, and train store associates in operational processes, systems, and customer service standards.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Provide ongoing coaching, feedback, and performance management to support associate development and accountability.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Foster an inclusive, high-energy team culture aligned with Diesel's values and people-first philosophy.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Conduct or support performance reviews, corrective action processes, and recognition programs.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Champion a service culture that consistently delivers an exceptional, on-brand experience for every customer.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Address and resolve escalated customer concerns promptly and professionally.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Identify and implement opportunities to enhance the in-store experience through operational improvements.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Support the Store Manager in managing controllable expenses, including payroll, supplies, and shrink.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Monitor key operational KPIs (units per transaction, shrink rate, payroll, etc.) and drive action plans where needed.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Prepare and communicate operational reports, including inventory results, audit outcomes, and compliance metrics.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Assist in budget planning for operational needs including supplies, repairs, and store maintenance.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Identify and resolve any presentation or compliance issues proactively and with a sense of urgency.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure adherence to all federal, state/provincial, and local employment laws, safety regulations, and company policies, including applicable requirements across U.S.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Maintain a safe work environment by enforcing safety protocols and conducting regular assessments.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Complete required compliance training and ensure team members are current on all mandatory trainings.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure meticulous organization of back of house areas, stockrooms, merchandise and cash desks</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Oversee merchandise movement including inbound, outbound, transfers and PR pulls in compliance with company procedures.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Develop and implement inventory management strategies to optimize stock levels, minimize stock losses and shrinkage.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure that all IT equipment is working properly and store support tickets are opened as needed.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Guarantee excellent client experience in terms of hospitality.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure proper follow up and execution of all Omnichannel activities including Ship from Store, Pick up in Store and system and supply management.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Oversee and manage relationships with external vendors including cleaning, HVAC and supply to ensure smooth store operations.</li> <li style="margin:0.0in 0.0in 10.0pt 48.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Coach and develop direct reports in areas of operations, customer service and sales support.</li> </ul> Qualifications <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Minimum of 5+ years of retail operations management experience</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Proficiency in inventory management software, SAP, Excel and knowledge of RFID system is a plus</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Demonstrated ability to lead, develop, and hold accountable a team of 10 or more associates.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Strong understanding of retail inventory management, POS systems, and back-of-house operations.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Proven track record of executing operational initiatives and driving results in a metrics-driven environment.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Excellent organizational and time management skills with the ability to prioritize competing demands.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Strong communication skills — written, verbal, and interpersonal.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Proficiency in retail management systems.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Experience in specialty retail, outlet, or off-price retail environments.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Familiarity with loss prevention practices and inventory audit processes.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Experience managing store operations across multiple selling categories (apparel, footwear, accessories).</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Operational Excellence — Drives consistent, high-quality execution of all store processes and standards.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">People Leadership — Develops talent, builds team morale, and fosters accountability through clear expectations and coaching.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Customer Focus — Places the customer at the center of every operational decision.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Problem Solving — Identifies issues quickly and implements effective, practical solutions.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Adaptability — Thrives in a fast-paced, ever-changing retail environment and leads the team through change with clarity.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Integrity & Compliance — Models ethical behavior and ensures full adherence to company policies and legal requirements.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Full-time position requiring open availability including evenings, weekends, and holidays as dictated by the needs of the business.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Ability to stand for extended periods, lift up to 40 lbs., and perform physical tasks associated with retail store operations.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Frequent movement throughout the sales floor and stockroom.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Strong project management and change management skills with the ability to prioritize in a fast-paced environment.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.</li> </ul> Discover us @ www.diesel.com Diesel is part of the OTB Group. For all job opportunities within OTB Group visit www.otb.net/en/otb-career/ Salary Range: $80k-$85k #LI-JH1 #DSL Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws. Equal Employment Opportunity: OTB Group North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, marital or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to fostering an inclusive and diverse workplace and provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.

Operations Manager, SoHo (New York, US) @ OTB S.p.A.

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