About this role
<p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:16.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif;color:#4472c4">Technical Writer (Document Management) </span></strong></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt"><strong>Do note that this role is a fully onsite position especially during the probation period.</strong></span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt"><strong>Our Office Location: Union Bank Plaza, Ortigas Centre, Pasig City</strong></span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Key responsibilities </span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Effectively manage a broad range of documentation projects for different teams across the organisation </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Undertake document control related activities and ensure all documentation is processed in accordance with document control procedures in a timely manner </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Manage logging, distribution, filing and archiving of controlled documents</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Maintain registers including document and records registers </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Produce documentation and create templates that support the operations of our information security management systems including policies, procedures, and work instructions</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Work collaboratively with developers, engineers, product managers, and other subject matter experts to create content for internal stakeholders and our customers</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Review and update documentation to ensure compliance with applicable standards and contract requirements </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Research, evaluate, and recommend new documentation tools and methods in support of documentation development and improvement efforts </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Conduct regular audits to ensure processing is completed consistently and in accordance with procedures </span></li> </ul> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Core competencies, skills and experience </span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Excellent communicator with a background in network or software engineering who can write, publish and maintain accurate, high-quality content and documentation for internal stakeholders and our customers </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Experience in writing internal policy and procedure documentation</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Ability to interpret highly technical information and present it in concise language that can be understood by technical and non-technical audiences alike </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Strong attention to detail</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Demonstrated experience in document management systems, related methodologies, strategies and systems </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Highly developed organisational skills: the ability to manage and prioritise multiple documentation projects across different teams, products and services </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Strong collaboration and communication skills, both written and verbal; this includes the ability to multi-task and work independently while thriving in a geographically distributed team environment</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Sound conceptual, planning, analytical and problem-solving skills </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Self-motivated and enthusiastic </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif">Bachelor’s degree in IT, Computer Science, or an arts and language field, or an equivalent combination of education and experience </span></li> </ul>