About this role
<p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>WE ARE HIRING: SENIOR CUSTOMER SERVICE ANALYST</strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>ABOUT TRIVIUM PACKAGING</strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Headquartered in the Netherlands, <strong>TRIVIUM PACKAGING</strong> is a global leader in metal packaging created through the merger of Ardagh Metal Food & Specialty and Exal. The company holds a leading position across all segments it serves, including food, seafood, nutrition, specialty beverages, aerosol, and paints & coatings, with a strong focus on sustainability and infinitely recyclable products manufactured in environmentally conscious facilities.<br>We welcome all candidates regardless of race, religion, color, age, gender, nationality, sexual orientation, gender identity, or disability.</p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>EDUCATION:</strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Bachelor’s degree in Business Administration, Marketing, or related fields.</p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>REQUIREMENTS:</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Experience in servicing global key accounts</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Proficiency in Microsoft Office</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Advanced or fluent English</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Differential: Intermediate/advanced Spanish</li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>MAIN RESPONSIBILITIES:</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Provide service to customers (global key accounts), sales representatives, internal areas, and leadership by returning all relevant information within deadlines and supporting strategic supply studies with the Supply Chain team.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Process and manage the order portfolio, interacting with and updating customers and internal teams to ensure orders are fulfilled <strong>on time</strong> and <strong>in full</strong>, meeting service level agreements (SLAs) and KPIs.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Keep the organization updated on sales forecasts for your assigned customers for the current and upcoming months, ensuring proper resource planning to meet customer demand; support leadership in updating and communicating the overall monthly sales forecast and sales reports.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Deliver high-value customer service by meeting SLA and KPI targets, contributing to customer satisfaction (NPS – Net Promoter Score).</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Conduct interventions and in-person meetings with customers whenever necessary regarding volumes and projects; prepare and lead the quarterly business review process (QBR – Quarter Business Review).</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Maintain full understanding of all interfacing departments and participate in internal meetings to present results, action plans, resource needs, requests for support, etc.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Coordinate return processes and interact with the Quality department regarding customer complaints, and with Finance regarding credit/debit/delinquency topics, following current processes and policies.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Participate in trade fairs and events alongside the sales team.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Participate in internal and external audit processes (customer certification, Internal Controls, Compliance, ISO).</li> </ul>